Business Analyst

About Zenbridge | A product of ByteAlly Software Solutions Pvt Ltd.
Zenbridge is an EDI-as-API platform that simplifies how businesses connect, communicate, and
exchange data.
We are a modern EDI and integration platform that connects businesses, trading partners,
and enterprise applications through seamless data exchange. From EDI and APIs to
automated workflows, Zenbridge helps businesses turn complex integrations into simple,
reliable, and scalable connections.
We are a growing technology team building products that power real business transactions
every day. If you enjoy solving problems, working with technology, and making integrations
work seamlessly behind the scenes, Zenbridge is a place where you can make a real impact.
Business Analyst | Position Overview
We are looking for a proactive and customer-focused Business Analyst to work closely with
customers and internal teams to deliver successful integration projects.
You will understand customer requirements, coordinate implementations, track project
progress, and ensure expectations are clearly communicated throughout the process.
This role is ideal for someone who enjoys working with customers, understanding business
needs, solving problems, and collaborating with technical teams to turn requirements into
practical solutions.
Key Responsibilities
Act as a primary point of contact for customers and maintain effective communication throughout project delivery.
Understand customer business processes, requirements, and expectations, and translate them into clear, actionable requirements for internal teams.
Coordinate customer onboarding and integration projects from initial discussions through testing and go-live.
Collaborate with Development, Support, and other internal teams to clarify requirements, resolve questions, and track deliverables.
Conduct customer meetings and communicate project updates, timelines, dependencies, and potential delays.
Investigate customer concerns and coordinate with relevant teams to drive timely resolution.
Track project progress, follow up on pending tasks, and ensure commitments are met within agreed timelines.
Maintain accurate documentation of business requirements, meeting discussions, decisions, and project updates.
Identify opportunities to improve processes, customer experience, and project delivery.
Develop a strong understanding of the product and its capabilities to help customers make informed implementation decisions.
Qualifications
Bachelor's or postgraduate degree in Business Administration, Computer Applications, Information Technology, Commerce, Science, or a related field.
1–2 years of relevant experience in Business Analysis, Project Delivery, Project Management, Technical Support, or Customer Success.
Experience in industries such as IT/ITeS, consulting, logistics, supply chain management, e-commerce, or business process outsourcing is preferred.
Strong written and verbal communication skills, with the ability to communicate effectively with customers and internal teams.
Good analytical thinking and problem-solving abilities.
Ability to understand business requirements and communicate them clearly to technical teams.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
Proficiency in Google Workspace, particularly Google Sheets, Google Docs, and Google Slides.
Familiarity with Microsoft Office, particularly Excel and PowerPoint.
Willingness and aptitude to use AI tools to improve productivity and automate routine processes.
Ability to learn new technologies, understand business processes, take ownership of tasks, and follow them through to completion.
Good to Have
Experience coordinating customer onboarding or implementation projects.
Basic understanding of APIs, data exchange, software integrations, or EDI.
Experience documenting business requirements and preparing process documentation.
Familiarity with project management or ticketing tools such as Asana, GitLab, Jira, MS Project, or similar platforms.
Why Join Us
Work at the intersection of business and technology.
Gain hands-on experience with real customer onboarding and integration projects.
Collaborate with customers, Developers, and Support teams to deliver practical solutions.
Develop your analytical thinking, communication, requirements-gathering, and project coordination skills.
Explore opportunities to grow your career in business analysis and technology.
Be part of a collaborative work environment that encourages learning, ownership, and new ideas.
If you enjoy understanding business needs, solving problems, working with customers, and
exploring how technology drives business outcomes, we'd love to hear from you!
Apply now to join ByteAlly and be part of the team behind Zenbridge.
Office Location:
ByteAlly Software Solutions Pvt Ltd, Plot #113, 3rd Floor, Phase 1, ELCOT, Industrial Estate,
Perungudi, Chennai, Tamil Nadu 600096.
Email us your resume: prasanth.ravi@zenbridge.io

Work arrangement
No