Account Manager

Location: Udyog Vihar, Phase 1,Gurugram, India (On-site)
Employment Type: Full-Time
Shift: Night Shift (US Timings)
Email: - hr@nextwavein.com
Contact No. :- 0124-4047796
About Nextwave Innovations
Nextwave Innovations provides specialized Revenue Cycle Management (RCM) services that align process and technology to enhance financial performance across the healthcare revenue cycle. The organization focuses on improving efficiency, accuracy, and collections for its clients through structured workflows and advanced tools.
Our certified healthcare professionals bring deep domain expertise and proven methodologies to address complex billing and reimbursement challenges. We are committed to delivering reliable, results-driven solutions that support sustainable growth for healthcare organizations. Team members join a dynamic environment where operational excellence, client satisfaction, and continuous improvement are key priorities.
Role Description
Nextwave Innovations is seeking an experienced Account Manager - US Healthcare RCM to manage client relationships and oversee end-to-end Revenue Cycle Management operations for assigned accounts.
This is a full-time, on-site position based in Delhi. The Account Manager will serve as the primary point of contact for US healthcare clients, ensuring seamless service delivery, operational efficiency, and achievement of client performance objectives. The role requires strong expertise in Accounts Receivable (AR), denial management, medical billing processes, and stakeholder management.
The ideal candidate will possess excellent communication skills, a customer-focused mindset, strong analytical capabilities, and the ability to manage multiple client accounts while collaborating effectively with cross-functional teams.
Key Responsibilities
Manage and maintain strong relationships with assigned US healthcare clients.
Serve as the primary point of contact for all account-related communications and escalations.
Oversee end-to-end Revenue Cycle Management (RCM) operations for assigned accounts.
Monitor AR performance, collections, aging reports, and denial management activities.
Ensure timely claim submissions and follow-ups on outstanding accounts receivable.
Analyze operational and financial reports to identify trends and improvement opportunities.
Provide actionable recommendations to enhance cash flow and collection performance.
Coordinate with internal teams including AR, Charge Entry, Payment Posting, and Quality teams.
Ensure client Service Level Agreements (SLAs) and quality standards are consistently achieved.
Conduct regular client review meetings and present performance updates.
Track key operational metrics and prepare reports, dashboards, and presentations.
Resolve client concerns and escalations in a timely and professional manner.
Support implementation of process improvements and operational best practices.
Maintain accurate documentation of client interactions, action plans, and account performance.
Required Qualifications
Bachelor's degree in Healthcare Management, Business Administration, Life Sciences, Commerce, or a related field.
Minimum 6+ years of experience in US Healthcare Revenue Cycle Management or Medical Billing.
Strong knowledge of:
Accounts Receivable (AR)
Revenue Cycle Management (RCM)
Medical Billing
Denial Management
Claims Processing
Insurance Follow-up
Experience managing US healthcare client accounts.
Excellent verbal and written communication skills.
Strong stakeholder and client management capabilities.
Advanced analytical and reporting skills.
Proficiency in Microsoft Excel, PowerPoint, and healthcare billing/EMR software.
Ability to work independently and manage multiple priorities
Preferred Skills
Experience in team handling and account ownership.
Knowledge of HIPAA compliance and healthcare regulations.
Experience working directly with US healthcare providers and physician groups.
Ability to work in night shifts aligned with US business hours.
Strong leadership, problem-solving, and decision-making capabilities.
Key Competencies
Client Relationship Management
Revenue Cycle Management (RCM)
AR Management & Collections
Denial Analysis & Resolution
Account Ownership
Business Reporting & Analytics
Stakeholder Management
Process Improvement
Escalation Management
Team Collaboration
Communication & Presentation Skills
Why Join Nextwave Innovations?
Opportunity to work with leading US healthcare clients.
Exposure to advanced healthcare RCM processes and technologies.
Dynamic and growth-oriented work environment.
Career advancement opportunities within a rapidly expanding organization.
Collaborative culture focused on operational excellence and client success.
Competitive compensation and performance-driven rewards.
If you are a results-oriented healthcare RCM professional with strong account management expertise and a passion for client success, we invite you to join Nextwave Innovations and contribute to delivering exceptional healthcare revenue cycle solutions.

Work arrangement
No