Support Engineer L2 (night shifts 19-07, 2/2)

Support Engineer L2 (Night Shifts) | Remote
ENESTECH Software is looking for a Support Engineer L2 to join our international technical support team! 🚀
About Us
ENESTECH Software, part of the TECHIIA holding, develops SENET — a cloud-based SaaS platform that helps esports centers and gaming clubs automate daily operations and deliver better gaming experiences.
What started as a solution for a small network of gaming clubs in Kyiv has grown into an international product used in 60+ countries worldwide.
We are proud of our Ukrainian roots and our international team.
About the Role
As a Support Engineer L2, you'll investigate complex technical issues, troubleshoot Windows environments, networks, and hardware, and help ensure the stable operation of SENET for our customers worldwide.
We're looking for someone who enjoys solving challenging problems, takes ownership of technical incidents, and communicates confidently with clients.
Work Schedule
Fully remote
Fixed night shifts: 2/2, 19:00–07:00 (Kyiv time)
First month of onboarding: Monday–Friday, 10:00–18:00 (Kyiv time)
What You'll Do
Investigate and resolve complex L2 technical incidents.
Troubleshoot Windows systems, PC hardware, network connectivity, and software issues.
Manage support tickets from investigation to resolution and documentation.
Analyze logs, monitor system performance, and identify root causes.
Troubleshoot API, HTTP/TCP, and integration-related issues.
Support client integrations, system setup, and post-launch operations.
Work with databases, monitoring tools, and basic automation scripts.
Collaborate with developers and other support engineers to resolve challenging cases.
Share technical knowledge and contribute to support documentation.
What We're Looking For
2+ years of experience in Technical Support, ideally L2.
Hands-on experience troubleshooting Windows, PC hardware, and local networks.
Good understanding of TCP/IP, DNS, DHCP, and network troubleshooting.
Experience investigating technical incidents and independently finding solutions.
Familiarity with Linux, APIs, logs, and basic SQL.
Experience with ticketing, monitoring, or logging tools (Zendesk, Zabbix, Grafana, ELK, or similar).
Strong analytical thinking, communication skills, and a customer-focused mindset.
English B2 or higher (spoken and written) for communication with international clients.
Nice to Have:
Experience with PXE/network boot, diskless systems, or gaming infrastructure.
Basic scripting skills in PowerShell, Bash, or Python.
Experience supporting B2B SaaS products.
What We Offer
Fully remote work with a fixed schedule.
A friendly, supportive, and international team.
Structured onboarding and mentorship.
Medical insurance after probation (for employees based in Ukraine).
12 paid working days of vacation and 9 paid sick days annually.
Opportunities to develop technical expertise while working with an international SaaS product.
Hiring Process
HR Interview — Let's get to know each other.
Technical Interview — Meet the Hiring Manager and Technical Lead.
Additional Technical Assessment (if needed) — A short practical task based on the technical interview results (approximately 1–2 hours).
Final Feedback — Our decision and next steps.
Ready to Join Us?
If you enjoy technical challenges, solving real customer problems, and working with an international product, we'd love to hear from you! 💙💛
Apply now and become part of the ENESTECH team!

Work arrangement
Yes