Technical Support Engineer Graduate

Technical Support Engineer Graduate
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Joining HPE in a graduate role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive continued success globally.
We are looking for a Remote Technical Support Engineer (Graduate) to join our Global Technical Support team. This role is perfect for someone early in their career with a passion for technology, strong communication skills, and a problem-solving mindset. You'll be part of a dynamic team that provides remote technical support, solves real-world IT challenges, and contributes to delivering exceptional customer experiences.
What you'll do:
Deliver remote technical support to customers, partners, and HPE employees, resolving hardware and software issues via phone and digital channels
Troubleshoot and resolve incidents on various HPE technologies, ensuring cases are managed efficiently and customer satisfaction is maintained
Collaborate with experienced team members and escalate more complex issues when necessary
Document case summaries and resolutions, contributing to HPE’s Knowledge Management System (KMS)
Understand both the technical issue and its impact on the customer's business, and communicate accordingly.
Proactively identify recurring issues and share knowledge that can help customers and colleagues prevent future problems.
Continuously build knowledge on HPE technologies, tools, and processes
Play a key role in customer success by proactively identifying common issues and sharing prevention strategies
Collaborate across technical, service delivery and, where appropriate, sales teams to help deliver a positive customer experience.
About you:
Recently completed a Bachelor’s or Master’s degree in IT, Computer Engineering, or a related field
Excellent communication skills in English and Turkish (written and spoken)
Strong interest in troubleshooting and solving technical problems.
Good analytical thinking and ability to approach problems in a structured way.
Customer-focused mindset with an interest in understanding how technology issues affect customers and their businesses.
A problem-solving mindset and interest in delivering exceptional customer support
Comfortable working in a dynamic, international, and remote-first environment
Able to handle pressure and prioritize tasks effectively
A collaborative team player with a proactive attitude and eagerness to learn
Basic understanding of computing, storage, or peripheral systems is a plus
What we’d prefer you bring:
Curiosity for emerging technologies and a desire to grow in the IT support space
A commitment to providing outstanding service and a strong sense of accountability
Experience in customer-facing roles (internships, part-time jobs, or campus involvement)
Motivation to build a career in a global tech company
A collaborative spirit and strong interpersonal skills
Comfort with working in hybrid or fully remote environments
Technical knowledge we'd like to see
Any experience in some of the following areas would be beneficial:
Basic server hardware and computer architecture and/or HPE Proliant technologies
Linux fundamentals, particularly Red Hat/Suse-based environments
Virtualisation concepts such as VMware , HPE VME or Simplivity.
Networking fundamentals such as TCP/IP, DNS, VLANs and general network troubleshooting
Storage fundamentals including RAID, SAN and basic data storage concepts
Basic understanding of backup and recovery concepts
Familiarity with troubleshooting hardware and software problems
Basic scripting or automation knowledge would be an advantage
Awareness of cloud, hybrid cloud or container technologies would be a plus
Knowledge or exposure to HPE technologies is an advantage. You will have opportunities to develop knowledge across technologies such as HPE ProLiant, Synergy, Virtual Connect, HPE VME, HPE storage and other enterprise infrastructure solutions.
What you can expect from us:
Initial extensive onboarding to support you with adjusting into the role
Ongoing learning and development throughout the duration of the program
Be mentored by at least one senior member of the team and after two years in the program you can grow into a true professional with valuable relationships and international working experience
Competitive salary and great benefits
Great work-life balance including hybrid working and Wellness Fridays initiative
#LI-Hybrid
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.