Technical Support Engineer

Company Description NexCommand AI LLC is a technology company focused on developing AI-driven and enterprise software solutions for complex operational environments. The organization serves sectors such as defense, aerospace, manufacturing, maintenance, and supply chain operations, helping teams improve efficiency, reliability, and decision-making. NexCommand AI combines advanced analytics with practical applications to address real-world challenges in mission-critical industries. Team members collaborate across disciplines to build secure, scalable, and innovative products that support clients worldwide.
Role Description The Technical Support Engineer is a full-time hybrid role based in Hyderabad, with flexibility for some work from home. This role involves providing technical support to customers and internal users, diagnosing issues, and performing systematic troubleshooting across software, integrations, and configurations. The Technical Support Engineer will manage support tickets, document issues and resolutions, and escalate complex problems to engineering teams when needed. Day-to-day responsibilities include responding to customer inquiries, guiding users through product features, monitoring system performance alerts, and contributing to knowledge base articles and support documentation. Collaboration with product, engineering, and operations teams is expected to help optimize platform stability and improve the overall customer support experience.
Qualifications
Strong Technical Support and Troubleshooting skills, including experience with diagnosing software issues and resolving configuration or integration problems.
Excellent Analytical Skills with the ability to interpret logs, error messages, and system behavior to identify root causes.
Customer Support and Customer Service capabilities, including clear communication, empathy, and a solution-oriented approach.
Familiarity with ticketing or helpdesk tools and basic understanding of enterprise software or SaaS environments.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
Ability to work effectively in a hybrid setup in Hyderabad, manage priorities independently, and collaborate with cross-functional teams.
Experience supporting AI, data, or enterprise platforms, and exposure to defense, aerospace, manufacturing, or supply chain domains is a plus.

Work arrangement
Hybrid