Patient Advocate Level I

Position Summary
Patient Advocate Level IJob Description
The Patient Advocate is responsible for retaining client loyalty and referrals by consistently delivering clear, efficient and valuable support to all callers while providing communication with Adjusters and Nurse Case Managers in order to establish a best-in-class customer experience.
The Patient Advocate is further responsible for lending support, guidance and positivity toward all patients and clients alike while using the collaborative power of team work to achieve common goals and maintain desired results.
The ideal Patient Advocate is someone who strives to be empathetic and passionate in their work with patients while accomplishing their objectives for the success of the business.
Primary Duties & Responsibilities
Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met.
Understand MedRisk’s interdepartmental procedures, policies and comply with them
Meet MedRisk’s Department goals for Quality and Quantity of work input.
Complete special projects or tasks as assigned by the supervisor
Provide best in class customer service to all callers
Work on cases that requires investigation for missing information that is necessary to schedule patients for their initial evaluations
Qualifications
Bachelor’s Degree preferred
Excellent communication skills
Self-motivated
Strong work ethic
Ability to multi task in a fast paced environment and to work independently
Detail oriented, time management and solid organizational skills
Ability to think critically
Solid MS Word, Excel and Outlook experience
Strong data entry skills

Work arrangement
Yes