Client Relationship Manager

Company Description
EVitamin Business Consulting Pvt. Ltd., based in Indore, is an e-commerce and digital marketing service provider offering end-to-end solutions for online businesses. The organization delivers a wide range of services, including social media marketing (SMM), pay-per-click (PPC), A+ content creation, cataloguing, and web design and development. EVitamin also supports clients with comprehensive digital marketing strategies, e-commerce solutions, content management, and advertising projects. The team focuses on helping businesses strengthen their online presence, drive customer engagement, and achieve measurable growth in the digital marketplace.
Role Description This is a full-time, on-site Client Relationship Manager role based in Indore. The Client Relationship Manager will oversee day-to-day communication with clients, understand their business goals, and ensure that services such as digital marketing, e-commerce solutions, and content projects are delivered as agreed. Responsibilities include managing client accounts, coordinating with internal teams, tracking project timelines, and preparing regular performance reports and updates. The role involves resolving client queries, identifying opportunities for upselling or cross-selling services, and maintaining strong, long-term professional relationships. The Client Relationship Manager will also support proposal development, participate in review meetings, and contribute to continuous improvement of client service standards.
Qualifications
Client servicing and relationship management skills, including the ability to build trust, manage expectations, and maintain ongoing communication with diverse stakeholders.
Account management and coordination skills, with experience handling multiple projects, prioritizing tasks, and collaborating effectively with cross-functional teams.
Knowledge of digital marketing and e-commerce concepts, such as SMM, PPC, content management, cataloguing, and website development workflows.
Strong communication and presentation skills, including clear written and verbal communication and the ability to explain technical or marketing concepts in simple terms.
Analytical and reporting skills, with the ability to interpret campaign or project data, prepare client-ready reports, and suggest actionable improvements.
Problem-solving and conflict-resolution abilities, with a customer-centric approach and attention to detail in service delivery.
Proficiency with common productivity tools (e.g., spreadsheets, presentation software, CRM systems) and comfort working in a fast-paced, deadline-driven environment.
Bachelor’s degree in business, marketing, communications, or a related field; prior experience in client-facing roles within digital marketing or e-commerce is preferred.

Work arrangement
No