Systems Engineer (Enterprise Applications Support)

We looking for a knowledgeable, proactive, and self-motivated Systems Engineer to join our global yet closely-knit Systems Development team. Our in-house projects include but are not limited to web and desktop apps, ERP system, BPM system, document management system, AI initiatives and more.
In this role, you will provide technical support for enterprise applications, troubleshoot application issues, and participate in testing and implementation activities to ensure smooth business operations.
Full-time employment, based in Almaty or within Kazakhstan.
This position does not support remote work from outside of Kazakhstan.
You will:
Provide support of off-the shelf software packages (Tier 2 and Tier 3)
Perform installation of Tier 3 and certain Tier 4 information systems and conduct user training
Perform installation and support of specialized systems (e.g. special warehouse systems)
Monitor company’s software updates and new software releases and recommend migration to these versions if necessary
Follow release of new software which can potentially interest the company, and recommend their purchase
Update validation status of CFR 21 Part 11 applicable to information systems
Study project-specific IT equipment provided by company’s clients, conduct required user training and provide further equipment support
Conduct regular technical audits in the company’s departments, to check compliance with PSI standards regarding usage of specialized equipment and Tier 3-4
University or College degree, Computer Science/IT specialty
Solid technical background
Experience supporting business applications, software platforms, or enterprise systems
Prior experience in systems analysis is a plus
Experience with Jira Service desk and Confluence or similar products is a plus
Experience in systems development and systems validation is a plus
Experience with creating SQL queries
Background in testing (preparing test cases and execution of test scripts) is a plus
Excellent communication and collaboration skills
Strong analytical skills
Ability and desire to work in a service-oriented and customer-focused environment

Employment type
Full-time

Work arrangement
Yes