Renewals Representative

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.
SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.
Responsibilities:
Serve as the first point of contact with Clients and Prospects, presenting a warm and professional manner as an ambassador of SOTI
Take ownership and responsibility for all customers in the account database with a focus to grow the scope and value of the account
Meet business renewal targets, create price quotes, upsell SOTI products/services and resolve customer needs
Collect customer information, provide product information directly to customers and SOTI partners
Provide feedback from customers to appropriate personnel within SOTI
Plan effective sales campaigns and target existing account base to proactively grow accounts and extend revenue
Deal with inbound and outbound calls/e-mail from and to customers, communicating special offers and other promotions
Maintain regular contact with key influencers and build and strengthen the customer relationship
Manage pipeline and forecast accordingly
Collaborate with colleagues cross-functionally (Outside Sales Executive, SEs, Channel Partners, Marketing, etc), to support the sales strategy
Maintain in-depth product, industry trend and technical knowledge
Qualifications
4+ years of experience in a high volume B2B sales or renewals role ideally within technology; Inside Sales experience is desirable but not essential
Experience of Salesforce is desirable
Passion for technology and aptitude to learn new technologies
Strong phone presence and experience in a high-volume customer interaction environment
Proficient interpersonal, communication, and computer skills
Basic knowledge in mobile technology – Desirable
Ability to excel in a team-oriented, collaborative, and fast-paced environment
A self-starter with a high degree of initiative, a can-do attitude, results and goal-driven mindset
Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Attention to detail in all areas of work with strong problem identification and problem resolution skills
Excellent communication skills in English
Proficiency in additional languages would be a strong asset
If you want to bring your ideas to life, apply at SOTI today.