Windows Server Operations Engineer- L2

Job Description – Windows Server Operations L2
Position: Windows Server Operations L2
Experience: 4-5 Years
Employment Type: Full-Time
Notice Period: Immediate to 30 Days Preferred
Role Summary
We are looking for an experienced Windows Server Operations L2 Engineer with Technical Lead capabilities to manage and support enterprise Windows infrastructure. The ideal candidate should possess strong Windows Server administration skills, provide technical leadership to the operations team, and be passionate about driving automation initiatives to improve operational efficiency, reduce manual effort, and enhance service delivery.
Key Responsibilities
Administer, maintain, and support Windows Server environments (2012/2016/2019/2022).
Manage Active Directory, DNS, DHCP, Group Policies, File & Print Services, and IIS Servers.
Perform server installations, upgrades, migrations, patching, and decommissioning activities.
Troubleshoot and resolve complex L2 incidents, service requests, and infrastructure issues.
Monitor server health, performance, availability, and capacity to ensure optimal operation.
Perform root cause analysis (RCA) for recurring and critical incidents.
Lead incident, problem, and change management activities.
Manage and support virtualization platforms such as VMware and Hyper-V.
Participate in backup, recovery, disaster recovery, and business continuity activities.
Ensure compliance with security standards, vulnerability remediation, and patch management schedules.
Prepare and maintain SOPs, technical documentation, runbooks, and knowledge base articles.
Provide technical leadership, mentoring, and guidance to L1/L2 support engineers.
Coordinate with application, network, cloud, and security teams for issue resolution and service improvements.

Automation & Innovation Responsibilities
Identify repetitive operational tasks and drive automation initiatives across infrastructure operations.
Develop and maintain PowerShell scripts for task automation, monitoring, reporting, and system administration.
Work on infrastructure automation using tools such as PowerShell, Power Automate, Azure Automation, Ansible, or similar platforms.
Collaborate with automation teams to identify, design, and implement automation use cases.
Promote a culture of continuous improvement and operational excellence through automation.
Explore AI-assisted operations and self-healing automation opportunities.
Act as an Automation Champion within the operations team and mentor team members on automation best practices.
Technical Skills Required
Mandatory Skills
Windows Server Administration (2012/2016/2019/2022)
Active Directory Administration
DNS, DHCP, Group Policy Management
PowerShell Scripting
Windows Clustering
VMware vSphere and/or Hyper-V
Server Performance Monitoring & Troubleshooting
Backup and Recovery Management
Patch Management (WSUS/SCCM/BIGFIX)
Incident, Problem & Change Management
Leadership Responsibilities
Lead and support a team of infrastructure operations engineers.
Provide technical guidance and act as the primary escalation point for complex issues.
Review operational metrics, SLAs, and service performance.
Conduct knowledge-sharing sessions and technical mentoring programs.
Participate in client governance, operational reviews, and strategic planning discussions.
Drive service improvements, automation adoption, and operational excellence initiatives.

Work arrangement
Yes