Customer Service Advisor

Job Title: Customer Service Advisor
Location: Ballybrit Industrial Estate
Hours: Mon-Fri 9-5:30 (40p/w)
Rate: €14.30p/h
Overview of the role
The Customer Service Advisor will represent our client within one of our awarded Government Services, providing information and support to members of the Small Public Service Vehicle (SPSV) Industry. These calls typically involve scheduling SPSV vehicle inspections, managing booking amendments, and processing payments securely through the CRM system. The successful candidate will be expected to:
Handle incoming customer calls and provide accurate information, support, or guidance
Follow approved scripts, Standard Operating Procedures (SOPs), and Data Protection guidelines at all times
Accurately update customer records and input data into internal systems
Maintain high customer satisfaction by delivering a professional and courteous service
Communicate effectively with internal departments to support efficient issue resolution
This is not a definitive list of duties.
The ideal candidate for this role is someone who has experience in Customer Service oriented roles.
The successful candidate should have the following qualifications and experience:
Leaving certificate and/or FETAC 5 skills certificate
At least 1 year of Customer Service Experience
Excellent communication skills (verbal and written)
Strong Computer Skills & general PC Proficiency
Problem‑solving abilities
Excellent communication and people skills are vital to this role
Previous Contact Centre experience is an advantage but not essential
Irish Speaker is an advantage
To be considered for this role, you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.

Employment type
Contract

Work arrangement
No