Financial Counselor

Company Description ARC International Fertility & Research Centre Pvt Ltd is a leading provider of advanced assisted reproductive treatment services at affordable costs, having supported over 55,000 couples since 2004. With 30 branches across India, including Tamil Nadu, Pondicherry, Andhra Pradesh, Telangana, Kerala, and West Bengal, as well as an international center in Sri Lanka, ARC offers wide access to fertility care. The organization is equipped with modern, world-class facilities designed to deliver high-quality services and patient care. ARC Fertility is committed to providing advanced reproductive care to patients from diverse cultural, ethnic, and economic backgrounds, creating an inclusive and supportive environment for both patients and team members.
Role Description The Financial Counselor is a full-time, on-site role based in Chennai. This role involves guiding patients and families through treatment costs, payment options, and financial planning related to fertility services. The Financial Counselor will explain fee structures, estimate out-of-pocket expenses, and assist with insurance verification and eligibility checks. Daily responsibilities include coordinating with clinical and administrative teams, responding to patient queries in a clear and empathetic manner, maintaining accurate financial records, and ensuring compliance with organizational policies. The role also involves supporting patients in understanding available financial programs and helping them make informed decisions about their care.
Qualifications
B.Sc/M.Sc Psychology
Strong financial counseling and finance skills to explain treatment costs, payment plans, and budgeting options.
Experience with insurance verification and related processes within a healthcare or clinical setting.
Proficient customer service skills, including the ability to communicate clearly, listen actively, and support patients with empathy.
Basic knowledge of medical terminology, particularly related to fertility and reproductive treatments, or willingness to learn.
Relevant education in finance, accounting, business administration, healthcare administration, or a related field.
Attention to detail, strong organizational skills, and ability to manage multiple cases in a fast-paced environment.
Comfort working with digital tools, patient management systems, and standard office software.
Prior experience in healthcare finance, hospital billing, or fertility services is an advantage.
Location: Chennai,Bangalore,Tirupathi,Kovilpatti, Coimbatore,Madurai, Tambaram,Salem,Trichy,Tiruvanamalai,Vellore,Nellore,Hyderabad and Tirunelveli

Work arrangement
No