High Value Cash Associate

Our Transaction Services team is looking for a High Value Cash Associate to support high-value transactions, ensuring all procedures are followed accurately and efficiently. Using your knowledge of Anti-Money Laundering (AML) regulations and compliance requirements, you will play a key role in ensuring transactions are completed successfully and securely, while delivering exceptional customer service throughout the process.
About the Role
As a High Value Cash Associate you will support the Harrods Retail teams by providing expert advice, guidance and coaching both over the phone and in-person. Ensure the correct processes and procedures are followed for transactions to be completed successfully.
In this role you will be responsible for attending to high value cash transactions, as well as conduct the required business processes to finalise customer transactions whilst providing the required customer due diligence. This includes the management and process of payments made to Harrods via bank transfer. This role is a blend of customer facing and office based responsibilities.
This role is fully on site, working 5 out of the 7 days a week.
Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.
About You
You will understand that every interaction with a customer and colleagues counts. You shall go above and beyond to show people you care and take an interest in getting to know people and building strong relationships with them.
You will also :
Have strong computer literacy (Microsoft Office essential).
Have good knowledge of Anti Money Laundering legislation (essential).
Have a strong customer service focus when dealing with both internal and external parties.
Be excellent at time management with the flexibility to adapt to changing priorities.
Be able to ensure that the customers retail experience is at the forefront of decision-making.
Be able to have difficult conversations with customers.
Be able to perform duties effectively with minimum supervision and guidance.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
Permanent
Department:
Transaction Services (Muthukrishnan Balakumar)