Customer Trainer

Primary Function of Position:
The Customer Trainer will report directly to the Senior Manager or Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery thoracic and Trans-oral surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering, and training research initiatives.
Roles and Responsibilities:
Conduct da Vinci® and Ion training programs for surgeons, physicians, and their care teams at designated training centers and remote centers
Lead and support Specialized training programs and Society events
This includes supporting the needs of the surgeon educators and course participants Conduct surveys to gather data and measure program effectiveness
Act as subject matter expert for internal projects, as needed
New product development Training material/ protocol development
Training research initiatives Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
Occasional support of the da Vinci® System in a hospital operating room
Support da Vinci® Surgical System troubleshooting and maintenance at the training center
Manage training center logistics, inventory and training calendars
Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories
Support positive relationships between external training center personnel and ISI management
Contribute to the organization’s quarterly goal achievements
Develop competency in the following: da Vinci® System and Ion Technology, da Vinci® System applications and advanced technology, OR Efficiency, Training Pathway process
Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices
Maintaining competency and currency on technology training protocol following the onboarding program guidelines, and annual competency check
Training/coaching techniques/methodologies
Travel required
Required Knowledge, Skills, and Experience:
Professional Training experience preferred.
Clinical and/or operating room experience preferred.
High capacity and excellent problem-solving skills.
Solid organizational skills and ability to operate independently.
Professional work ethic
Solution oriented
Excellent oral and written communication skills in English and local language
Strong interpersonal skills
Knowledge of adult learning principles preferred.
High capacity to learn in a fast-paced environment.
Medical-device experience preferred.
Commitment to self-development
Ability to work in a team environment.
Ability to be flexible with hours of operation.
Required Education and Training
B.A. / B.S. degree required or equivalent clinical/medical experience.
Working Conditions
Based in Winnersh (Mandatory)
Travel required

Employment type
Full-time

Work arrangement
No