Technical Support Engineer

Job Resibonsibilities:
1. In charge of product after-sales operation and technical assistance in Ukraine.
2. After-sales service and technical assistance for product issues.
3. Telephone and email support, as well as social software networking support, are available via remote service.
4. Technical product training for distributor installers, after-sales process training, and so on.
5. Collect product failure problems, provide timely input on major quality issues, work closely with headquarters workers to perform tasks,
6. Increase product quality through regular work reports and technical data sorting, and respond to the company's after-sales policy.
Job Requirements:
1. Major in power electronics, electrical engineering, or automation is preferred.
2. Experience in the electrical industry, especially in the photovoltaic (PV) industry, is preferred.
3. Fluent in Ukrainian, English.
4. Self-learning abilities, analytical skills, problem-solving ability, constructive approach to customer relations, a strong sense of duty, good communication skills and team spirit, strong objective, and strategy execution.
5.The ability to travel regularly, work under pressure, and keep making contributions. Expertise in computer and office applications.
If you are interested in this position, please send your CV with your expected region to the HR email: Shuyu.luo@growatt.com

Work arrangement
Yes