Team Lead – International FIT

Team Lead – International FIT | VIAZOVA Travel Solutions Pvt Ltd, Kochi
VIAZOVA is a Kochi-based travel company that blends India's cultural heritage with modern travel innovation. We offer luxury travel, FIT and GIT tours, MICE, fixed departures, visa processing, flight and hotel bookings, and inbound tourism.
The role (full-time, on-site, Kochi)
You will lead our international FIT team. You'll design customised itineraries, coordinate with global suppliers, review itineraries and pricing, resolve issues, and keep customers well supported from enquiry to return. You'll also help improve processes and develop new products.
What we're looking for
Strong experience in international FIT operations and supplier coordination
Proficiency in GDS, booking engines, and CRM or reservation systems
Proven team leadership and mentoring skills
Excellent communication, negotiation, and problem-solving skills
Knowledge of visa rules, airfare rules, and hotel contracting
Strong attention to detail and the ability to handle multiple itineraries and deadlines
Experience in a travel agency, tour operator, or DMC; luxury travel exposure is an advantage
Bachelor's degree in Tourism, Hospitality, Business, or equivalent experience
Flexibility to work on-site in Kochi and respond to urgent needs
Fluent English; additional languages are a plus

Work arrangement
No