Order Operations Administrator

The Role
We are reimagining Order Operations and expanding the responsibility of the team to play an even more critical role in our business. The Order Operations Admin. is largely responsible for Fastmarkets Order to Cash processes (O2C). This includes processing new and renewal orders and support of our sales team through the ordering process. The team is responsible for processing our contracted orders including, validating the details that supports pricing, executing fulfillment across multiple systems and successful handoff to finance as part of the Order to Cash process. Additionally, changes, modifications, cancellations and updates to orders and invoices are also within the remit of the Order Ops team. The Order Ops Admin must adhere to the highest level of integrity and work within defined business processes to be successful.
To contribute to the above, the Order Operations Admin will validate and modify existing data, identify and qualify missing data, all while adhering to existing SLAs. With a strong attention to detail, this role will be critical in driving high-level, precise visibility on our pipeline, contracts and subscriptions, using our CRM (Salesforce) and various fulfillment systems.
Principal Accountabilities
Processing of new and renewal sales orders including activation and fulfilment across various systems
Managing cancellations, Return Authorization (RA) from CRM and subsequently engaging finance to confirm execution and desired results
Performing contract checks within CRM to confirm matched data and compliance standards are met
Perform exchange data audits for our commodity exchange partners, providing needed details each month including Honesty statements from clients
Ensuring data integrity across our CRM and fulfilment systems
Updating and enriching Accounts, Opportunities, leads and Contracts when necessary
Provide visibility on numerous data points that will impact pipeline, revenue and contract reporting
Work alongside a variety of internal teams to ensure data integrity and client satisfaction
Understanding, monitoring and reviewing opportunities, quotes, contracts and orders in the CRM system
Where necessary remove/correct discrepancies to retain integrity of information
Maintain SLAs as determined by Order Ops Manager
KEY INTERFACES
Head of Services & Operations
Client Services Manager & Team
Customer Success Team
Order Operations Manager & Team
Sales Team
Product and Marketing Team
IT and CRM Teams
Fastmarkets Management Teams
We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.
If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on.
KNOWLEDGE, EXPERIENCE AND SKILLS
We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.
Strong English Reading and writing skills
Prior Order Management experience, preferably with a B2B business
Strong Salesforce skills
Strong PC and MS office skills
Strong attention to detail
Ability to troubleshoot problems
Communicate with different constituencies
Ability to juggle competing priorities
Excellent communication skills
Collaborative approach to ensure shared knowledge across the team
If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.

Employment type
Full-time

Work arrangement
Hybrid