Customer Support Agent

About Us
IC Funded is the proprietary trading arm of the IC Markets group, providing capital to skilled traders in a fast-paced, performance driven environment. We're growing our support function and looking for a dedicated Customer Support Agent to join our team.
The Role
As a Customer Support Agent, you'll be the first point of contact for our traders and clients - resolving queries, troubleshooting platform issues, and ensuring a smooth, professional experience across all touchpoints (live chat, email, and phone).
Key Responsibilities
Respond to client and trader inquiries promptly and professionally across multiple channels
Troubleshoot account, platform, and trading-related issues, escalating where necessary
Maintain accurate records of interactions in the CRM/support system
Liaise with internal teams (operations, payments, compliance) to resolve client issues
Identify recurring issues and feed back to the team for process improvement
Uphold service standards in line with regulatory requirements (ASIC/CySEC/MiFID II)
Requirements
Fluent written and spoken English (mandatory)
A second language is required; Spanish is a strong advantage
Strong communication skills and a client-first attitude
Comfortable working independently during evening/night shift hours
Prior experience in customer support, fintech, or trading/brokerage is a plus — but not essential; all experience levels welcome
Based in Cyprus preferred, but open to remote candidates in a compatible time zone
Contract Type
Contractor or direct employment available, depending on candidate location and preference.

Employment type
Full-Time

Work arrangement
Yes