Customer Support - CMS-HO & SUPPORT-CMS

Department
Cash Management Services
Location
Mumbai
Number of Positions
4
Reporting Relationships
Team Leader
Position Grade
Assistant Manager/Deputy Manager/Manager
The CMS Customer Service including Activation of the customer on CMS Platform is under the Product & Sales Support function of Global Transaction Services Group. The candidate will help Corporate/CA customers on usage of Cash Management Platform/Products and will be a direct point of contact for their Cash Management servicing requirements.
Understand customer requirements & train the customers on usage of Cash Management Platform/Product & Digital Banking Products
Interaction with New/existing customers (either in person / Online meeting) to understand their requirement related to system integration, products & processes
Support Bank customers for modification/service related queries
Demonstration of CMS system to existing as well as new clients
Understand specific MIS requirement of the customers and arrange to deliver reports accordingly
Ensuring all customer requests/queries are attended and resolved within the TAT
Coordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc.
Graduate/Post Graduate with minimum 1-2 years of banking experience.
Candidate with MBA/MCA/B.Tech (will be an added advantage)
Knowledge of banking operations (Basic knowledge of CMS and Contact centre experience would be preferred)
Ability to work under pressure in a dynamic environment
Should have technical orientation
Strong communication (Oral and Written) & Networking Skills
Conversation Multiple languages is an advantage
Good communication skill - should be fluent in Hindi ,English and Marathi

Work arrangement
No