Transport Planner

About ATC
ATC is a global logistics, white-glove, and technical services specialist for data centers. For over 45 years, we’ve helped deliver Europe’s data centers safely, securely, and right the first time. Our work includes specialist IT transport and relocations, as well as full data center commissioning and decommissioning.
As part of the Arvato Group, we benefit from the strength, scale, and global expertise of one of the world’s leading supply chain and technology partners. What truly sets us apart, however, is our people. We invest in training, development, and continuous improvement, and we take pride in building long-term relationships with our clients and teams across Europe.
Requirements
This Role
The position of Transport Planner will work as part of a team which plans, books, monitors and reports on transport routes across Europe, the UK, and Ireland; the role will also involve designated accounts with primary responsibility.
The ideal candidate will be able to perform administrative tasks efficiently and to a high standard, in accordance with standard operating procedures. The successful candidate will ensure all queries and requests are dealt with promptly and professionally. S/he will be responsible for the preparation of documentation, maintaining files and completing financial transactions.
Role & Responsibilities
Plan shipments and routes to ensure effective use of resources while meeting our SLA with clients.
Ensure compliance with EU working time directive and relevant road safety regulations.
Ensure active monitoring of all shipments in-transit, providing updates to colleagues and customers.
Ensure all milestones are updated as per our SLA.
Liaise with sub-contractors, overseas offices, and staff to ensure schedules and SLAs are met.
Liaise with clients, ATC operations, and field teams to ensure service levels are maintained.
Work closely with clients’ supply chain functions to ensure schedules are met and accurately reported.
Respond to changing customer demands seamlessly.
Be responsible for communicating with customers and understanding customer requirements.
Ensure proofs of delivery / activity are actively managed.
Plan vehicles and trailer maintenance schedule.
Planning workloads & reloading for drivers and vehicles ensuring minimal empty running of vehicles.
Working as part of a planning team with cross-training for colleagues.
Liaising with accounts team to ensure accurate billing.
Ensure all trackers (FB & L15) are updated in an accurate and timely manner.
Ensure all customers emails and requests are acknowledged in a timely manner.
Ensure all booking emails are implemented in accordance with Customer Communications SOP.
Ensure all steps in checklists are followed and completed.
Ensure all jobs are fully closed out on internal system (Stratum).
Any other duties that may be assigned from time-to-time in line with your skills and competencies.
About You
The successful candidate will be required to possess and demonstrate:
Substantial experience transport planning for 3+ years.
Experience in the logistics industry, including white glove services.
Excellent written and verbal communication skills.
Excellent IT skills, including Office 365 and Microsoft Office.
Full understanding of EU Working Time Directive, Digital Tachograph regulations and other relevant regulations.
The following qualifications, skills and experience would be an advantage.
A working knowledge of a European language.
Experience of MS SharePoint in a corporate environment.
Benefits
Performance-based bonus.
Hybrid working environment.
AIG Virtual Care Programme.
Employee assistance programme
Company pension plan.
Opportunities for continuing professional development.
Note: Please submit your updated resume/CV in English.

Work arrangement
No