Customer Service Representative

About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are someone looking for a career change, a professional, an undergraduate student exploring your first opportunity, or recent graduate, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
We are looking for a Customer Service Representative to join our team in Cluj-Napoca. In this role, you will be the key point of contact between customers, sales teams, production sites, and internal stakeholders, ensuring a seamless order-to-delivery process while delivering an excellent customer experience.
Key Responsibilities
Process customer orders accurately and efficiently in the ERP system.
Review product requirements, pricing, and customer-specific conditions to ensure order accuracy.
Confirm lead times with production plants and proactively seek alternatives when delivery timelines do not meet customer expectations.
Monitor customer orders from entry through delivery and invoicing, including coordination of worldwide transportation and logistics.
Serve as a primary contact for customers via phone and email, responding to inquiries and providing timely updates.
Support Sales Offices with order-related questions and coordinate with the appropriate internal departments when needed.
Maintain accurate customer documentation and ensure proper scanning and archiving of orders and related records.
Collaborate closely with production, logistics, quality, marketing, and application engineering teams to support customer requirements.
Route inquiries received through the company's eCommerce platform to the appropriate Sales Offices.
Complete administrative tasks related to customer accounts and order management activities.
Required Qualifications
Previous experience in Customer Service, Order Management, Sales Support, Inside Sales, or a similar customer-facing role.
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
Good communication skills with the ability to build positive relationships with customers and internal stakeholders.
Experience working with ERP systems and Microsoft Office applications.
Ability to coordinate across multiple functions including sales, manufacturing, and logistics.
Customer-focused mindset with strong problem-solving skills.
Fluency in English.
Preferred Qualifications
Experience working in a manufacturing, industrial, technical, or engineering-related environment.
Knowledge of international logistics, export processes, or supply chain operations.
Additional European language skills are an advantage.
Basic technical aptitude and ability to understand product configurations and specifications.
About the Location
This position is based in Cluj-Napoca, Romania, one of Eastern Europe's most dynamic business and technology hubs. Our hybrid working environment offers the opportunity to collaborate with international teams while enjoying the vibrant culture, strong talent community, and excellent quality of life that Cluj-Napoca has to offer.
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including parental leav, vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment.
Work Authorization
Copeland will only employ those who are legally authorized to work in the Country in which they apply. This is not a position for which sponsorship or work authorization will be provided.
No calls or agency requests please.