Divisional Head - Digital Products

The Role Mandate
We are seeking a Head of Product – Digital Platforms & Experiences to own, architect, and scale Norton’s global digital ecosystem spanning:
Global Websites & Digital Commerce
Norton Customer Mobile App Platform
Dealer & Channel Partner Systems
Customer Experience (CX), Service, and Support Platforms
Enterprise Integrations (CRM, Commerce, Identity, Data)
Scope Clarification: This role owns the Norton App Platform and the end-to-end customer experience delivered through it. Core Connected Vehicle technology—including telematics hardware, embedded software, remote-command infrastructure, vehicle diagnostics algorithms, and OTA platforms—is owned by vehicle software engineering teams. This role drives how those underlying capabilities are integrated, packaged, and surfaced into intuitive, world-class app experiences for the owner.
The ideal leader combines the design sensitivity required for luxury consumer experiences with the high-velocity execution and scalability seen in top-tier consumer tech platforms (e.g., Google, Meta, Amazon, Swiggy, Zepto, Uber).
Key Responsibilities
1. Digital Strategy & Product Vision
Define the global digital product vision across discovery, commerce, ownership, dealership, service, and brand engagement.
Establish experience principles, design standards, and performance benchmarks appropriate for an ultra-premium global brand.
Build a multi-year product roadmap aligned with Norton’s global expansion plans.
2. Norton App Platform & Connected Ownership Experience
Own the global mobile application platform across customer onboarding, ownership, commerce, service scheduling, and engagement.
Partner with Telematics, Vehicle SW, Cloud, and Cybersecurity teams to define how connected vehicle data (status, navigation, diagnostics, telemetry, remote features, OTA updates) is surfaced securely in-app.
Translate complex underlying vehicle data into simple, reliable, and premium customer experiences.
3. Web, Commerce & Digital Engagement
Own global web properties, market-specific portals, and high-conversion vehicle configurators.
Drive digital commerce across motorcycles, merchandise, accessories, digital subscriptions, and premium brand experiences.
Implement data-driven experimentation, personalization, analytics, and lifecycle marketing engine capabilities.
4. Dealer & Partner Platform Transformation
Architect intuitive systems for dealers and partners to streamline lead management, vehicle configuration, inventory, quotations, delivery, and aftersales engagement.
Provide partners with a unified, 360-degree view of the customer and vehicle to bridge online and physical showroom experiences seamlessly.
5. Integrated CX & Support Systems
Deeply integrate digital touchpoints with Customer Support, Contact Centers, Roadside Assistance, and CRM systems.
Establish a single customer identity and interaction history across channels, eliminating repetitive data entry for owners.
Build high-touch digital self-service capabilities supported by immediate, high-quality human assistance.
6. Enterprise Architecture & System Integration
Collaborate with enterprise technology teams to define API, event, data, and consent management frameworks across Salesforce, CRM, DMS, ERP, Payment, and Cloud systems.
Eliminate fragmented customer journeys caused by functional or geographical silos while balancing speed with architectural scale and security.
7. Team Leadership & Business Outcomes
Recruit, mentor, and lead an elite team of Product Managers, Product Designers, Researchers, and Product Operations leaders.
Own Key Business Outcomes: CSAT/NPS, digital conversion rates, app engagement/retention, connected feature adoption, service retention, dealer productivity, and platform availability.
Candidate Profile
Experience & Qualifications
15+ years of digital product leadership experience building scale-grade consumer platforms or luxury/automotive digital products.
Proven track record of launching and scaling high-velocity web/app consumer products with high UX standards.
Strong technical acumen in platform architecture, APIs, customer data platforms (CDP), CRM, commerce, and enterprise integration.
Demonstrated experience recruiting, developing, and leading high-performing product organizations.
Education: Bachelor’s or Master’s in Computer Science, Engineering, Design, Business, or a related discipline.
Preferred Background
High-Growth Consumer Tech (Primary Focus): Proven experience scaling consumer products in fast-paced tech environments such as Google, Amazon, Zepto, Swiggy, Flipkart, Uber, Zomato, PhonePe, CRED, Meesho, Razorpay, or similar digital-first companies.
Premium / Luxury / Mobility (Secondary Plus): Experience with premium automotive/mobility brands (e.g., BMW, Ducati, Porsche, Triumph) or luxury consumer brands is advantageous. High-velocity tech execution remains the primary requirement.

Work arrangement
No