DSD Platform Builder (Cvent Specialist)

ABOUT THE ROLE/WHAT YOU’LL DO
Key activities:
Develop iterations of technical builds based on requirements outlined by their Digital Specialist lead and customer feedback
Perform continuous QA/QC on technical builds
Provide remote support on the day-of-event
Inputs:
Project scopes and specialist guidance on service requests
Customer input, including ideas on the ideal user-experience and content decisions
Feedback on build quality, technical expertise and customer handling
Outputs (in-line with inputs):
Specialized approaches for customer groups that focus on individualized needs
Completed digital solutions with best practice configuration and design
Continuous learning and development to become domain experts in given technology. Seek mentorship from Digital Specialists to fill any skill-gaps.
YOU’RE GOOD AT
IT Project Management
Ability to set timelines and expectations with customer to ensure successful builds
Ability to keep organized and clearly communicate across cross-functional teams
Ability/comfort with managing deliverable timelines
Technical expertise
HTML/CSS coding experience (good to have)
Subject matter expertise on platform capabilities and integrated solutions
Ability to identify downstream technical impacts based on customer requests
Ability to consult on and design event workflow/architecture to meet business requirements for each event
Ability to create and test solutions to meet business goals
Designing comprehensive procedures for conducting UAT processes for project deliverables
Ability to create support documentation for all supported digital products & services
Visual Design & UX
Experience and ability to assist customers in choosing the proper design principles to improve the look and enhance the feel of the platform
Ability to approach designs from a user-first perspective and advise customers
Understand principles of interaction design and information architecture
Ensure quality, clarity & consistency of all content managed
Consultative approach
Well versed in customer-service skills, strong communication & presentation skills
Demonstrate effective questioning/listening skills in order to ascertain business requirements
Acts as advisor regarding technology solutions, features, and functionality based on event needs, system capabilities, and best practices
Communication
Effectively explain technical and design concepts to customer in way they can understand to help guide them on the best solution
Escalate technical issues and timeline related concerns via the channel that is most appropriate for the project context
DESIRED EXPERIENCE & QUALIFICATIONS
Bachelor’s Degree or equivalent in Technology, Business, or related field
Work experience of 2-5 years in a multi-national company or a global setting, particularly in finance teams
Ability to work in shifts.
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)

Work arrangement
No