Service Specialist Engineer - Pune

Job Description: Service Specialist Engineer – Pune
Key Responsibilities
Field Service & Technical Support
Perform installation, commissioning, calibration, and preventive maintenance of tightening tools ( Electric, and DC tools).
Diagnose tool failures, perform root-cause analysis, and ensure timely repair at customer sites.
Provide breakdown support on priority to minimize customer production downtime.
Carry out torque validation, tool performance checks, and process parameter settings as per customer requirements.
Customer Support & Coordination
Serve as the primary technical contact for assigned customers.
Communicate service findings, recommendations, and action plans to customers in a professional manner.
Support customers in application issues, and basic process improvements.
Maintain strong customer relationships through timely visits, follow-ups, and feedback handling.
Documentation & Reporting
Prepare service reports, inspection sheets, and calibration certificates accurately and submit them on time.
Maintain service records, spare parts usage, and tool history data.
Update CRM or service portals with service activities, customer updates, and closure details.
Spare Parts & Inventory Management
Ensure availability of necessary spare parts for service activities.
Provide inputs for stocking critical spares based on field observations.
Handle tools and parts responsibly, ensuring proper documentation for movement and usage.
Safety & Compliance
Follow all safety protocols during field service activities.
Ensure tools and equipment meet compliance standards, customer safety norms, and company guidelines.
Educate customers on safety practices related to tool operation and maintenance.

Work arrangement
No