Customer Support Executive

About the Company
WNS, now part of Capgemini, is a global leader in business process management and digital transformation. By combining deep industry expertise with AI, analytics, automation, and cloud technologies, the company helps organizations improve operational efficiency, enhance customer experiences, and accelerate business growth.
About the Role
Job Title: Customer Support - Voice/Chat Process (Associate)
Location: Pune
Experience: 0-2 Years (Freshers are Encouraged)
Working Days: 5 Days a Week
Weekly Off: 2 Rotational Week Offs
Employment Type: Full-Time
Interview Mode: Face to Face Only
Job Summary We are looking for enthusiastic and customer-focused Customer Service Associates to join our team in Pune. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply.
Responsibilities
Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.
Respond to customer inquiries in a professional and timely manner.
Resolve customer complaints and escalate complex issues when required.
Maintain accurate records of customer interactions and transactions.
Provide product, service, and process-related information to customers.
Follow company policies, quality standards, and customer service guidelines.
Meet individual and team performance targets.
Coordinate with internal departments to ensure timely issue resolution.
Build and maintain positive customer relationships.
Qualifications
Graduation or HSC Freshers are encouraged to apply.
Required Skills
Excellent verbal and written communication skills in English.
Basic computer proficiency and familiarity with MS Office.
Good problem-solving and interpersonal skills.
Ability to work in a fast-paced environment.
Customer-centric attitude and willingness to learn.
Preferred Skills
0-2 years of experience in customer service, customer support, BPO, call center, or related roles.
Freshers with excellent communication skills are encouraged to apply.
Pay range and compensation package
Competitive salary and incentives (if applicable)
Working Conditions
Location: Pune
Shift: Rotational shifts
Working Days: 5 days per week
Weekly Off: 2 rotational week off
What We Offer
Competitive salary and incentives (if applicable)
Training and career development opportunities
Supportive work environment
Growth opportunities within the organization
How to apply
Click on the below mentioned link to register and apply for this job
https://smrtr.io/wBZ--

Work arrangement
No