Service & OF - Field Service

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Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.
Description
• As a Field Service Engineer, you must be customer-focused and able to perform all mechanical and electronic repairs required in a timely fashion, while meeting all required administrative requirements.
• You must have a strong electronics background, and available to travel when required. This position warrants the highest level of professional representation between the customer and the company in all aspects of the customer relations.
Responsibilities
• Independently perform routine troubleshooting and repairs on the designated modality with a high success rate of diagnosing the problem while working within the escalation procedure.
• Able to complete all Technician Responsibilities with accuracy.
• Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.
• Perform installations with assistance, on designated and secondary modality.
• Work safely on Elekta’s full range of products including medical devices producing high-energy ionizing radiation.
• Read, analyze, interpret, and follow signal flow on blueprints, schematics, and wiring diagrams.
• Instruct customers and staff in proper use of the equipment.
• Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned.
• Parts inventory management (part sales where applicable).
• Incorporates Elekta Values into all department functions and responsibilities.
• Adhere to all Elekta directives, policies, and procedures.
Authorities
N/A
Relevant Knowledge, skills and competencies
• A minimum of a bachelor’s degree or equivalent experience preferably in Electronics.
• Minimum of 3 - 5 years of related field service experience.
• Electro-mechanical aptitude is required.
• Must be computer literate.
• Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters.
• Must have effective written and verbal communication skills.
• Exceptional customer service skills.
• Ability to organize and prepare reports.
• Ability to bend and lift heavy machinery/equipment.
• Must be willing to travel when required, based on the needs of the business.
• Uphold the Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, there by fulfilling legal responsibilities and enhancing the quality of our organization.