Global Talent Acquisition Operations Manager

The Talent Acquisition Operations plays a critical role in both delivering and evolving the global Talent Acquisition (TA) operating model.
The role ensures strong day-to-day operational performance across core TA activities, while leading the transformation of how recruitment operates, shifting from traditional, process-driven approaches to more flexible, outcome-led and AI-enabled ways of working.
This is a dual-focus role:
Owning and maintaining operational excellence today
Designing and implementing the future TA model for tomorrow
While rooted in strong operational delivery, this role provides the opportunity to shape the future of Talent Acquisition by designing systems, programmes, and experiences that enable scale, efficiency, and impact in an increasingly AI-driven environment.
Key Responsibilities
TA Operations Delivery & Ownership
Own the day-to-day execution and performance of TA operations globally
Ensure processes are consistently followed, understood, and effective in practice
Act as the central point of accountability for operational quality, consistency, and delivery
Identify and resolve operational issues, bottlenecks, and inconsistencies in real time
Support recruiters and hiring managers in enabling and implementing processes effectively
TA Operations & Process Excellence
Design, optimise, and continuously improve end-to-end TA processes globally
Standardise workflows to ensure consistency, clarity, and high-quality delivery
Develop and maintain playbooks, SOPs, and guidance materials for recruiters and hiring managers
Drive operational efficiency across the hiring lifecycle, from job creation through to offer and onboarding handover
Partner with cross-functional teams to reduce friction and improve overall process effectiveness
System Governance & Data Integrity
Act as the operational owner of TA systems, ensuring effective configuration, access, and usage
Monitor and improve data accuracy, process compliance, and reporting quality
Build reporting frameworks and dashboards to track pipeline health, hiring performance, and operational efficiency
Identify system gaps and support the research, identification, and implementation of enhancements and new tools
Future-State TA Design & Transformation
Redefine the recruitment model, moving from linear, process-driven hiring to flexible, outcome-led approaches
Challenge legacy processes and introduce new ways of working aligned to business transformation
Design and evolve the TA operating model, including roles, team structures, and ways of collaborating with stakeholders
Explore innovative approaches such as integrated or pod-based models to improve delivery and responsiveness
AI & Digital Enablement
Lead the integration of AI tools and capabilities across the TA lifecycle, enhancing sourcing, screening, assessment, and workflow design
Evaluate and prioritise AI use cases that improve efficiency, quality of hire, and candidate experience
Ensure responsible and compliant use of AI, aligned to regulatory requirements and internal governance (e.g. bias, transparency, candidate consent)
Partner with PX, IT, Legal, and Data teams to implement AI-enabled solutions
Build AI literacy across the TA function, enabling recruiters and stakeholders to adopt new tools confidently
Continuously monitor emerging trends and assess their relevance for TA
Programme & Initiative Leadership
Lead global TA programmes end-to-end, from concept through to delivery and adoption
Manage a portfolio of initiatives focused on improving hiring outcomes and operational maturity
Own and evolve strategic programmes such as:
Early careers and internship programmes
Talent pipelining and nurture strategies
Candidate engagement and experience initiatives
Shift TA from reactive hiring to proactive, relationship-led talent strategies
Candidate & Hiring Manager Experience
Design and continuously improve the end-to-end hiring experience
Develop tools, training, and guidance to support hiring manager effectiveness
Analyse feedback and data to identify improvement opportunities
Ensure a consistent, high-quality experience across regions and functions
Change Management & Adoption
Lead adoption of new processes, tools, and ways of working across TA
Drive mindset shifts from process-following to problem-solving
Act as a bridge between strategy and execution, translating vision into practical delivery
Deliver effective communication, training, and engagement to support change
Operational Excellence & Governance
Ensure compliance with governance standards, including salary benchmarking and approvals
Maintain high standards of system usage, data integrity, and process hygiene
Ensure roles are accurately created, approved, and advertised
Own the consistency and quality of the candidate and hiring manager experience
These are core accountabilities of the role and remain critical as the function evolves and adopts new tools and AI-enabled approaches.
Experience
Strong experience across end-to-end Talent Acquisition in a global environment
Track record of leading operational improvements, programmes, or transformation initiatives
Experience working with ATS platforms, reporting tools, and data-driven decision making
Exposure to AI, automation, or digital transformation initiatives within TA or HR
Proven ability to influence and partner with senior stakeholders
Capabilities
Strong systems thinking with the ability to design and improve end-to-end processes
Ability to balance hands-on operational delivery with longer-term strategic thinking
Programme leadership across multiple, evolving initiatives
Ability to challenge established ways of working and think non-linearly
Comfort operating in ambiguity and shaping undefined problems
Strong analytical skills, with the ability to translate data into actionable insights
Curiosity and capability to adopt and apply AI tools in practical, business-relevant ways
Behavioural Profile
Curious, experimental, and future-focused
Proactive in redefining how work gets done
Comfortable navigating change and driving transformation
Strong communicator, able to align and influence across teams
Collaborative and outcomes-oriented
Scope & Impact
High visibility role with exposure to senior stakeholders across the business
Central to Talent Acquisition and wider organisational transformation initiatives
Opportunity to shape how hiring operates in a scaling, technology-led organisation
Works closely with TA leadership, PX, IT, and business leaders globally
Role Evolution
This role is designed to evolve over time.
The initial focus balances hands-on operational ownership with identifying opportunities to improve and simplify how recruitment works. Over time, the role will increasingly focus on:
Redesigning processes and systems
Leading transformation initiatives
Embedding AI and new ways of working
This progression ensures continuity of delivery while enabling long-term transformation.
Why This Role
This is an opportunity to move beyond traditional recruitment operations and play a key role in shaping how hiring works in a modern, AI-enabled organisation.
You will help define the future of Talent Acquisition, building scalable systems, embedding intelligent technologies, designing new ways of working, and delivering meaningful impact across the business.

Employment type
Full-time

Work arrangement
Hybrid