Migrations Operations Manager

Location: Trivandrum
About us
At Arbor, we're on a mission to transform the way schools work for the better.
We believe in a future of work in schools where being challenged doesn't mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day.
Our MIS and school management tools are already making a difference in over 12,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.
At the heart of our brand is a recognition that the challenges schools face today aren't just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn.
About the role
We are looking for an experienced and collaborative Migration Operations Manager to join our Engineering team and lead the team responsible for the operational health of the migration journey for Arbor products, primarily Arbor MIS, alongside other products such as Arbor Finance. The remit and focus of the role is to line-manage and develop a team of Migration Operations Engineers, ensure smooth day to day operations, and drive lasting improvements across the migration pipeline. You will work closely with Onboarding, Support, and the Migration Product, and Platform teams to ensure migrations are executed at scale with high quality.. It's a broad and exciting role, so we're looking for someone up for a challenge - if you're an effective leader and a good communicator, this is the role for you.
Core responsibilities
People Management & Leadership
Line-manage and support the development of Migration Operations Engineers, including conducting 1:1s, performance reviews, and fostering a collaborative and high-performing team culture
Recruit, onboard, and retain strong operational engineers, building a team that can scale with migration volume
Set the bar for operational quality, defining what "good" looks like for migration operations and holding the team to that standard
Mentor and coach team members in migration best practices, triage, root cause analysis, and escalation, delivering constructive feedback that balances recognition of strengths with actionable development areas
Foster a culture of ownership, continuous improvement, and learning from both successes and failures
Champion knowledge sharing across the team and wider organisation through tech talks, playbooks, and structured learning
Manage team capacity against migration volume, ensuring timely and high-quality delivery across multiple products and countries
Oversee project planning for migration operations work, lead estimation and feasibility assessments, and take ownership of resource allocation and execution
Delivery & Execution
Ensure that migrations complete well within SLA, organising the team and on-call rota to ensure we have coverage during critical migration events
Own operational readiness for large-scale and time-sensitive migration windows, including risk assessments, checklists, and go/no-go decisions
Lead root cause analysis on failed or delayed migrations, identifying recurring failure patterns and systemic issues. Run post-incident reviews and ensure lessons learned are applied to prevent recurrence
Define and maintain triage frameworks, severity classification, prioritisation criteria, and escalation paths
Ensure migrations meet defined SLAs and quality benchmarks, contributing to the definition and evolution of those standards
Drive automation initiatives to reduce operational toil, improve data integrity checks, and increase migration throughput
Maintain and improve migration operational documentation, playbooks, and best practices
Adapt plans quickly when circumstances change mid-migration, making sound judgement calls under pressure
Collaboration & Communication
Provide structured, prioritised operational feedback and requirements to the Migration Product and Migration Platform team, acting as the voice of operations in platform decisions
Act as the migration operations function's primary liaison with Onboarding, Support teams, proactively driving communication
Proactively flag migration risks, blockers, and timeline impacts to stakeholders, managing expectations and negotiating timelines when needed
Build strong working relationships with customer-facing teams to understand the school's perspective, feeding that insight back into how migrations are prioritised and executed
Run or contribute to regular cross-team syncs to maintain alignment and surface issues early
Communicate migration status, risks, and decisions clearly to both technical and non-technical stakeholders, translating complex migration issues into understandable updates tailored to the audience
Requirements
About you
Demonstrated experience leading technical operations for complex production systems, with a track record of managing risk, improving reliability, and coordinating delivery across multiple workstreams
Demonstrated ability in people management, including 1:1s, performance reviews, hiring, and developing engineers
Understanding of SLAs, operational metrics, and service reliability concepts (SLOs/SLIs)
Proven ability to deliver through others while maintaining the technical depth required to contribute hands-on when appropriate
Significant experience operating or supporting data migration processes in production environments
Deep experience with monitoring and observability platforms (e.g., Datadog, Prometheus, or equivalent)
Experience with incident management, operational triage, and post-incident review processes
Strong stakeholder management skills with experience working directly with customer-facing teams
Proven ability to manage multiple workstreams, prioritise effectively under pressure, and adapt when circumstances change
Excellent written and verbal communication skills
Experience using AI tooling to increase team productivity, or a strong interest in doing so
Desirable
Experience in SaaS environments, particularly education technology or school MIS systems
Experience with data migrations between competing platforms at scale (ETL, cutovers, decommissioning of legacy systems)
Benefits
What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you'll see the impact of your work every day.
We also offer:
Flexible work environment (3 days work from office)
Group Term Life Insurance paid out at 3x Annual CTC (Arbor India)
32 days holiday (plus Arbor Holidays). This is made up of 25 days annual leave plus 7 extra companywide days given over Easter, Summer & Christmas
Work time: 9.30 am to 6 pm (8.5 hours only)
Compensation - 100% fixed salary disbursement and no variable component

Work arrangement
Hybrid