SENIOR PLATFORM ENGINEER / TECHNICAL LEAD

Svitla Systems Inc. is looking for a Senior Platform Engineer / Technical Lead for a full-time position (40 hours per week) in Mexico. Our client is a global biopharmaceutical company.
This role is critical to enabling the design and execution of clinical trials by building, maintaining, and evolving a cloud-native software platform that supports study design activities across internal and external partners. You will be part of a cross-functional product team operating under a BizDevOps model, collaborating with Product Leads, DevOps Engineers, Release Managers, Business Analysts, Quality Managers, Business Partners, and Product Owners.
Requirements
Requirements:
8+ years of relevant IT experience, including at least 3 years in a Technical Lead or Senior Engineer role on cloud-native platforms.
Proven experience as a Senior Engineer or Technical Lead in cloud-native application development and software architecture design.
Strong hands-on experience building full-stack microservices applications using modern frameworks and languages (e.g., Java, Python, Node.js, React, or equivalent).
Demonstrated experience designing and implementing REST API integrations across enterprise platforms.
Experience with cloud technologies, particularly AWS and/or Azure, including serverless, containerized, and managed services.
Solid knowledge of CI/CD practices and tooling such as Jenkins, GitHub Actions, Azure DevOps, or equivalent.
Proficiency with containerization and orchestration tools, specifically Docker and Kubernetes.
Familiarity with version control systems, especially Git, and with branching strategies in collaborative engineering teams.
Experience working in Agile teams using methodologies such as Scrum, Kanban, and SAFe.
Experience with JIRA, Confluence, and related DevOps tooling.
Experience working with GxP systems and documentation in a regulated environment.
Experience with security, authentication, and SSO topics, including Active Directory, LDAP, OAuth2/OIDC, or equivalent.
Excellent communication skills, with the ability to work independently and collaborate across globally distributed, multicultural teams.
Bachelor’s degree in Computer Engineering, Electrical Engineering, Mathematics, Computer Science, Information Science, or an equivalent field is preferred but not required. Self-taught engineers with a proven history in software engineering will be considered.
Will be a plus
Nice To Have
Experience working in R&D Clinical or Life Sciences IT environments, particularly in study design, protocol authoring, or clinical data platforms.
Knowledge of SnapLogic or similar integration platforms.
Scripting skills for process automation using Bash, PowerShell, or Python.
Familiarity with relational databases (MySQL, PostgreSQL) and non-relational databases such as MongoDB.
Experience with automated testing tools such as JIRA X-Ray or Leapwork.
Strong understanding of software design principles and patterns (e.g., domain-driven design, event-driven architecture).
Knowledge of support processes, including Incident Management, Problem Management, and Change Management.
Passion for learning, innovating, and delivering valuable software to people.
Responsibilities
Lead technical design and architecture decisions for the Study Designer – Protocol by Design platform, ensuring alignment with the client’s cloud-native and engineering standards.
Participate in business requirement gathering and design activities with business and IT stakeholders as part of the product team.
Perform delivery activities through the Design / Build / Test / Deploy phases for regular and ad-hoc releases of the Study Design product.
Design, build, and maintain cloud-native, full-stack microservices applications supporting study design workflows in R&D Clinical.
Develop and maintain REST API-enabled integrations between the Study Designer platform and upstream and downstream systems across the R&D ecosystem.
Drive CI/CD pipeline implementation and improvements, ensuring that automated build, test, and deployment processes are robust and compliant.
Maintain the work product log for functional and integration configuration across the Study Design product landscape.
Maintain configuration specification documentation, SDLC documentation, KB articles, and Confluence pages.
Ensure that all system security and control procedures are implemented and maintained in line with GxP compliance requirements.
Serve as a Subject Matter Expert (SME) on the Study Design platform for IT and business partners across regions and business areas.
Resolve day-to-day incidents and service requests, and work towards reducing incidents and automating service-related activities.
Update ServiceNow for all events related to incidents, service requests, changes, and problems.
Troubleshoot issues together with DevOps engineers, monitor key metrics, and maintain the overall health of the product.
Work with Enterprise teams to resolve issues related to infrastructure, storage, databases, cloud, network, and identity management.
Actively participate in service transition when new applications or capabilities are introduced into the Study Design product, ensuring stability during handover to BAU support.
Use JIRA for requirements, tasks, validation/testing, and go-live activities during releases.
Meet SLAs and maintain customer satisfaction scores, taking proactive actions to improve them.
WE OFFER
US and EU projects based on advanced technologies.
Competitive compensation based on skills and experience.
Flexibility in workspace, either remote or our welcoming office.
Bonuses for article writing, public talks, and other activities.
Free tech webinars and meetups organized by Svitla.
Regular corporate online activities.
Awesome team, friendly and supportive community!

Work arrangement
Yes