Customer Delight Executive

Company Description StemCyte India Therapeutics Pvt. Ltd. is part of StemCyte Inc., a global leader in cord blood banking, and operates as a joint venture with Apollo Hospitals and Cadila Pharmaceuticals Ltd. Since beginning operations in 2010, StemCyte India has become the only cord blood bank in the country engaged in both private and public cord blood banking, clinical trials, and therapeutic applications. The organization is strategically located within the Apollo Hospital campus in Ahmedabad, Gujarat. Its close partnership with Apollo Hospitals, a leading healthcare provider in India, offers a unique value proposition to clients and supports advanced medical services. Team members contribute to innovative healthcare solutions that impact patient outcomes and the broader medical community.
Role Description This is a full-time, on-site Customer Delight Executive role based in Ahmedabad. The role involves interacting with clients and families to provide clear information about cord blood banking services, processes, and benefits, ensuring a positive and reassuring experience. The Customer Delight Executive will handle inquiries via telephone, email, and in-person meetings, resolve service-related issues, and follow up to ensure high levels of satisfaction. Daily responsibilities include coordinating with internal teams (laboratory, operations, and hospital staff), maintaining accurate records of customer interactions, and supporting documentation and process compliance. The individual in this role will also gather feedback, identify areas for service improvement, and contribute to initiatives that enhance the overall customer experience.
Qualifications
Strong Customer Satisfaction and Customer Service skills, with a commitment to creating positive experiences for clients.
Proficiency in Customer Support and Communication, including clear verbal and written communication and active listening.
Sound Analytical Skills to understand customer feedback, identify trends, and support service improvement initiatives.
Relevant experience in healthcare, hospital services, or related customer-facing roles is preferred.
Ability to work on-site in Ahmedabad, manage multiple tasks, and collaborate effectively with cross-functional teams.
Comfort with basic computer applications and CRM or customer management systems.
Bachelor’s degree in any discipline; a background in life sciences, healthcare, or business is an advantage.

Work arrangement
No