IT Help Desk Consultant 1st level with German

Offers support (1st and 2nd level) for Bosch users and/ or Bosch business partners by providing assis tance or information, in accordance with the procedures and work instructions;  Identifies, analyzes, solves and documents the errors reported by the users;  Assures correctness and durability for the offered solutions;  Participates in the improvement of the ITSD performance indicator;  Promotes the image of the company through attitude, knowledge, client orientation and availability to wards client’s needs;  Records the essential points of each customer interaction in the ticketing system according to ITSD Work Instructions;  Offers support to colleagues in need and proves team spirit;  Is trained and assumes the changes that have occurred in the procedures and services of the company;  Asks for help from colleagues with more field experience (2nd level or product owners) in order to solve difficult calls;  Is aware and complies with the provisions of the International Procedure System of Integrated Man agement manual (quality, environment, health and occupational security) regarding his/ her own ac tivity;  Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;  Fulfils any other tasks related to area of responsibility, as requested by direct superior.  Respects breaks and login times according to ITSD shift plan and Internal Regulations
University Diploma (Optional)
High school Diploma
Language: De B2, En
Ability to communicate, adequate tone, active listening
Customer oriented
Flexibility
Persuasion
Promote company’s image
Positive attitude
Autonomous
Ability to remain calm during tense situations  Customer counseling

Employment type
Full-time

Work arrangement
No