Team Lead- International Process- BPO

Hiring | Team Leader - Customer Service Operations- International Process | Pune
Looking for a dynamic Team Leader - International Process BPO to drive operational excellence and lead high-performing customer service teams.
✅ Lead and coach frontline associates
✅ Drive SLA, productivity, quality & customer satisfaction targets
✅ Manage escalations and stakeholder communications
✅ Analyze performance trends and implement process improvements
✅ Foster employee engagement and team development
✅ Ensure compliance, governance, and operational excellence
Key Skills: Leadership | People Management | Stakeholder Management | Customer Experience | Analytics & Reporting | Problem Solving | Excel & PowerPoint
Experience: 2-5 years in Operations, Customer Service, or Contact Center environments, with prior team handling experience preferred.
📍 Location: Pune- Hinjewadi phase 3
Note- Please apply only if you have minimum 2 years' experience as a Team Lead in BPO International Process
If you are passionate about developing teams, delivering results, and creating exceptional customer experiences, we'd love to connect.
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Work arrangement
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