Program Associate

Clinigen is a global specialty pharmaceutical services company focused on helping deliver medicines securely to patients worldwide. The purpose of this role is to:
Support managed access programs that help patients receive treatment when and where it is needed
Contribute to the smooth delivery of programs and the quality of service provided to clients
Manage a busy workload, working across multiple programs simultaneously
As a Program Associate, you will provide support to the Program Management team and play an important role in the effective delivery of global managed access programs. You will help support client-facing operations through close coordination, monitoring, and reporting, while contributing to strong service delivery across a portfolio of programs.
Responsibilities
Support Program Directors and Program Managers with monitoring and reporting across client and program portfolios.
Help manage and maintain client relationships as a dedicated Program Associate.
Monitor program progress against specifications, client KPIs, and regulatory requirements.
Act as the main contact for clients and affiliates regarding order status updates and reporting requirements.
Monitor program inventory and coordinate with clients to ensure sufficient, timely stock provision.
Escalate operational issues and support their resolution with the operational team.
Requirements
Required Experience
Experience in a customer service or coordination role.
Business-fluent English.
Hands-on experience with Microsoft Outlook and Microsoft Excel.
Eligibility to work in the UK.
Preferred Experience
Familiarity with CRM software.
Experience with Order Management software.
Benefits
27 days holiday plus 8 bank holidays
Pension contributions 4.5% matched
Life assurance 4 x annual salary
Flexible Benefits Platform with £25/month Company contribution
Annual salary review
Independent financial advice service
Enhanced Employee Assistance Programme
Shopping discounts with retailers
Long service awards
Recognition scheme & employee of the year awards

Work arrangement
No