Customer Support Engineer-Fresno

Job TitleCustomer Support Engineer-Fresno
Location(s)Fresno
About Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.
Find your future at Revvity
Revvity is seeking a Customer Support Engineer to join the West Region Service Team. The individual will be joining a team that is responsible for supporting our Reproductive Health customers throughout the West of the U.S. Individually, this position will be working primarily in Fresno, CA. However, as needed, the individual will be expected to travel throughout the region to assist other team members and their customers.
Responsibilities:
The primary duties of the Customer Support Engineer are to install, maintain, verify performance, and repair equipment at customer sites, ensuring best-in-class service:
Install, Maintain, and Repair equipment at various customer sites
Act as primary Service liaison for your customers, building a strong relationship ensuring their satisfaction
Achieve response time targets to contract customers
Keep area Team Leader and Area Sales Manager informed of all issues
Manage due dates for all Preventive Maintenance Service Orders - Ensuring that all are completed on time
Manage and complete all Service Orders in a timely manner
Order and maintain appropriate inventory to support the territory
Provide non-contract customers billable estimates for servicing of instruments
Accountability for assigned company assets to include Company vehicle, tools, test equipment, laptop, and cell phone
Complete expense reports for usage of company credit card
Complete company assigned training in a timely manner
Report potential quality issues via the corrective action process
Travel (post-initial training) would likely be minimal and infrequent
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.
Basic Qualifications:
BS/BA degree in an engineering field or STEM 5+ years of experience with installation, preventive maintenance procedures, troubleshooting, support and/or end user utilization of scientific instrumentation
OR
AS/AA degree engineering field or STEM or Military Training. 7+ years of experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation
Preferred Qualifications:
Excellent organizational and communication skills
Experience with multi-label detection plate readers, liquid chromatography-mass spectrometry, automated liquid handling systems, or similar technical experience would be preferred
Previous OEM service experience (Sciex, Waters, Agilent, Hamilton, Tecan, etc.)
Ability to troubleshoot and diagnose complex technical issues
Strong electro-mechanical skills
Valid Driver’s License
Experience in MS-Office products
The pay range for this full-time position is a salary 80,000.00 – 90,000.00 Annual USD. This range reflects the minimum and maximum target for a new hire in this position. The pay offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.
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What do we offer?
We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:
Medical, Dental, and Vision Insurance Options
Life and Disability Insurance
Paid Time-Off
Parental Benefits
Compassionate Care Leave
401k with Company Match
Employee Stock Purchase Plan
Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.
*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.
Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability—or unable to use—the online application system and need an alternative method for applying, you may contact OpenJobs@revvity.com.