Process Improvement Analyst Intern

At Enact, we understand that there’s no place like home. That’s why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there.
We’re looking for a Process Improvement Analyst Intern in Raleigh, NC to join us in fulfilling our mission, while utilizing our values of excellence, improvement, and connection. In addition to the multiple weekly events attended by all interns, you’ll work alongside industry experts for a 12-week internship beginning May 17, 2027. In this role, you will support the expansion of our internal Operations Copilot by contributing to evaluation, monitoring, and continuous improvement processes.
THE PROGRAM
Enact’s Internship Program provides an excellent opportunity for students to gain hands-on experience in achieving business results while developing technical and professional skills. The internship program is a critical component of Enact’s talent pipeline as we look to interns to provide cutting edge ideas and skills that will drive business success.
Enact invests time, energy, and resources to create a worthwhile experience for interns. Interns work on meaningful business projects, but beyond that, they will network directly with leaders throughout the company (all the way up to the CEO), attend teambuilding events with their internship cohort, connect with the community through volunteer opportunities (both on-site and off-site), and attend professional development workshops. It’s a unique internship experience that helps interns develop a network of peers and mentors who act as a source of constant engagement and guidance during the internship.
LOCATION
Enact Headquarters, Raleigh, NC – Hybrid Schedule
YOUR RESPONSIBILITIES
Design month-to-month sampling aligned to company statistical methods and implement reproducible cohorts.
Define and curate a “golden dataset” covering happy paths, edge cases, and synthetic augmentation to evaluate consistency and bias.
Stand up continuous monitoring dashboards and alerting, supporting prompt versioning and automated regression testing.
Build a closed-loop improvement process using test findings and underwriter feedback to guide operational playbooks.
Document and communicate test plans, metrics, and release notes to support change management across underwriting. ​
YOUR QUALIFICATIONS
Pursuing a Bachelor’s/Master’s in Statistics, Data Science, Computer Science, Operations Research, or related field.
Coursework or projects in experimental design, sampling techniques, and statistical inference.
Hands-on experience with Python/SQL, data wrangling, and metrics design; familiarity with Snowflake or BI tools preferred.
Interest in LLM/GenAI evaluation, prompt management, and MLOps.
Strong communication skills and ability to turn analysis into operational playbooks. ​
PREFERRED QUALIFICATIONS
Experience building evaluation harnesses (regression suites, golden datasets).
Exposure to cloud data pipelines and observability/alerting frameworks.
Understanding of document extraction and data validation in financial services. ​
COMPANY
Enact Holdings, Inc. (Nasdaq: ACT), operating primarily through its wholly owned subsidiaries, is a leading publicly traded U.S. private mortgage insurance provider, offering borrower-centric products that enable lenders and other partners across the U.S. to help people responsibly achieve and maintain the dream of homeownership.
By empowering customers and their borrowers, Enact seeks to positively impact the lives of those in the communities in which it serves in a sustainable way. Headquartered in Raleigh, North Carolina, we play an active role in supporting a prosperous Triangle community. We also support our colleagues’ philanthropic efforts in their home communities across the U.S. Enact values all perspectives, characteristics and experiences, along with providing a positive and inclusive culture for employees to grow and succeed. We strive to create an environment where employees can bring their full, authentic selves to work to help each other and their customers.
We are proud to be an equal opportunity employer and all hiring decisions are based on merit, qualifications, and business needs. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
WHY WORK AT ENACT
We bring innovative thinking to the situations at hand
We seek out and incorporate diverse views to strengthen our outcomes
We work on challenging and rewarding projects
This role is eligible for employment visa sponsorship.