Senior Service Engineer

We don’t just build technology. We build hope for everyone dealing with Cancer.
Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.
Description
Technical support on All Elekta products
Responsibilities
Responsibilities - (Using bullet points, identify the detailed aspects and specific responsibilities related to the key results areas of the function.
Strong technical acumen, specifically on Xray products and knowledge on electronics in healthcare industry
Able to complete all Technician Responsibilities with 100% accuracy.
Independently perform routine troubleshooting and repairs on the designated modality with success rate of diagnosing the problem within given area while working within the escalation procedure.
Perform routine calibrations and preventative maintenance on their designated modality and secondary modality within given area.
Perform installations with assistance, on designated and secondary modality.
Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm ‘traps.’ Depth perception is critical.
Work safely on Elekta’s full range of products including medical devices producing high-energy ionizing radiation.
Read, analyse, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
Instruct customers and staff in proper use of the equipment.
Assist Sales/Customer Service with technical advice.
Stay current on all new products.
Submit timely and accurately; service reports from customers signed sealed, closure of calls in systems, timesheets, expense reports, film badges and other paperwork as assigned.
Parts inventory management ordering for required sites and return of parts (Part sales where applicable).
Provide product feedback to home office.
Maintain all company-leased equipment, including company computer, parts, and tools.
Perform other related duties as assigned or requested.
Incorporates Elekta Values into all department functions and responsibilities.
Adhere to all Elekta directives, policies, and procedures.
Service business new contract collection and existing renewals of contract along with payment collections.
Adherence to all the Elekta process and Closure of all KPI as assigned
Good knowledge on Information Technology IT interferacing systems like hardware, IP config, networking and DICOM
Customer interaction with strong Relationship mindset, faster responsiveness attitude and Team player attributes
Authorities
Relevant Knowledge, skills, and competencies - (For the role, specify the following: - educational background and knowledge, - details of relevant experience, - skills required for the role, - key performance competencies that are required)
Degree preferably in Electronics or equivalent like Diploma.
Minimum of 7-10 years of related field service experience.
Possess a good electro-mechanical aptitude.
Computer literate.
Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters etc.
A good understanding of Good Manufacturing Practice, including ESD requirements.
Must have effective written and verbal communication skills.
Exceptional customer service skills.
Ability to represent the organization in a professional and positive manner.
Ability to organize and prepare reports.
Must be willing to travel when required and work independently.
Uphold the Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization.
Good English skills especially read and write skills. Good listening comprehension with oral English capabilities are preferred.
AERB radiation certification if available.
Relevant Knowledge, Skills And Competencies
Physical Requirements (Physical demands & work environment) :The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, employee is occasionally required to stand, walk, sit, and use hands to handle objects and tools; reach with hands and arms, talk and hear. Employee must occasionally lift and/or move light to moderate weight. Specific vision abilities required by the job include close vision and the ability to adjust focus. Work Environment: The noise level and temperature in the work environment is usually moderate. Travel: Must be able to travel up to --% of the time.

Work arrangement
No