Service Engineer Czech Republic & Slovakia (f/m/d)

Position Title: Service Engineer Czech Republic & Slovakia (f/m/d)
Office: Remote (Czech Republic & Slovakia)
Your mission
As a Service Engineer Czech Republic & Slovakia, you will be responsible for Level 2 service, supporting the local Level 1 technical support and hotline team to solve escalations. You are also in charge of training the L1 team and monitoring their performance. A typical day of a Service Engineer at GoodWe Europe also includes direct interactions with our key distribution or EPC partners (e.g. in training activities), and interfacing to the service and R&D teams at headquarters.
This position rewards with a deep technical involvement and a high exposure to several internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). You will play a key role in positioning GoodWe as a Tier 1 service provider in Czech Republic & Slovakia.
Your main responsibilities
Supporting and managing GoodWe’s after-sales activities in Czech Republic & Slovakia.
Training and supervising the resources of Level 1 support team.
Constantly monitoring and analyzing service KPIs including customer satisfaction.
Providing direct technical support to key distributors and EPCs, including remote and on-site training, commissioning, and troubleshooting support.
Holding customer installation and service trainings, face-to-face and online.
Proactively improving service processes and tools of GoodWe to increase customer satisfaction and service efficiency.
Your Profile
A technical background such a bachelor’s or professional electrician degree in electrical engineering, communication technology or similar.
A passionate and tech enthusiast with a desire to support the exciting growth pace of GoodWe Europe.
Passion for solving technical challenges.
Minimum of 3 years work experience in technical support in a technical environment.
Enjoying cross-border and international cooperation with other departments and customers.
Result-oriented and structured way of working with high service orientation.
Full professional fluency in both Angličtina and English.
Exposure to solar, PV, inverter, energy storage, or utility industry is a plus.
Proven skills in managing after-sales service are a plus.
What we offer
Unique opportunity to join a truly diverse, international, ambitious and rapidly growing GoodWe European based team.
Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.
Passionate work environment with flat hierarchies and fast decision-making.
Have fun and do something meaningful that will make a difference!

Work arrangement
Yes