Opening at HCLTech for Customer Support - Voice Process

📢 HCLTech Is Hiring!
We are looking for candidates for the Customer Support – Voice Process with good knowledge of MS Excel. Candidates with strong communication skills and a customer-focused approach are encouraged to apply.
Interested candidates can apply now by sharing to the given mail (suriyapriya.t@hcltech.com)
Role: Analyst-Voice
Job Summary
To ensure the seamless operation and maintenance of voice communication systems by monitoring, troubleshooting, and providing technical support to enhance service reliability and performance.
Key Responsibilities
1. Oversee And Resolve Issues Related To Voice Communication Systems
2. Provide Technical Support And Serve As An Escalation Point For Voice-Related Issues
3. Maintain Active Communication With Customers To Address And Resolve Service Issues
4. Create And Maintain Documentation On Voice Processes And Generate Reports On System Performance And Issues

Work arrangement
No