Area Service Manager - Pune

Tomorrow is our home.
Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on our employees who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.
BSH Household Appliances Manufacturing Private Limited | Full time | Work Mode: On-site
Pune
Your responsibilities
Handling escalations of customers and ensuring their satisfactory and timely resolution
Collate open call details and create a tracker for effective follow up
Follow up for the high ageing calls with technicians & ISPs and spare parts team
Custodian of entire open calls feedback mechanism for service operation
Coordinate with field team on CCC cases and ensure to close the CCC after obtaining the customer satisfaction
Liaison with HO functions like SPICE team, SPC, call center & controlling
Your profile
Minimum Experience: 07 Years
Preferred Qualification: Diploma/BE/Btech
Your benefits
GTLI
GMC
Further information
Please visit bsh-group.com/career. We would love to welcome you in our team!

Work arrangement
Hybrid