Front of House

We are seeking an enthusiastic and professional Front of House professional to join our team in Swindon, United Kingdom. As the face of our establishment, you will deliver exceptional customer service and create a welcoming atmosphere for all guests and visitors. This role is ideal for someone who thrives in a fast-paced environment, takes pride in their work, and is committed to ensuring every interaction reflects our organization's values and commitment to excellence.
**Customer Service & Guest Experience**
Welcome guests and visitors with warmth and professionalism, setting a positive tone for their experience
Provide knowledgeable assistance regarding reservations, inquiries, and venue offerings
Address guest concerns and resolve issues promptly and courteously
Handle telephone, email, and face-to-face communications with efficiency and care
Maintain an inclusive and engaging atmosphere that encourages guest satisfaction and loyalty
**Reception & Administrative Support**
Manage reservations and guest registrations using booking systems and point-of-sale technology
Process payments, transactions, and administrative documentation accurately
Monitor and respond to inquiries in a timely manner
Maintain organized and accurate guest records and operational documentation
Support day-to-day administrative tasks as needed
**Venue Operations & Presentation**
Execute opening and closing procedures according to established protocols
Maintain high standards of cleanliness, organization, and presentation throughout all guest-facing areas
Conduct regular facility checks and report maintenance issues or concerns
Ensure compliance with health, safety, and security procedures at all times
Manage inventory and supplies as required
**Sales & Revenue Support**
Promote venue offerings, events, packages, and services to enhance guest experience
Identify opportunities to increase revenue and support organizational sales targets
Gather and communicate guest feedback to support continuous improvement initiatives
Contribute to member or customer retention through exceptional service and engagement
**Team Collaboration**
Work collaboratively with team members across all departments to ensure seamless operations
Support colleagues during peak periods and special events
Communicate effectively with management regarding operational needs and guest feedback
**Skills & Experience**
**Essential**
Previous customer service, reception, or hospitality experience
Excellent communication and interpersonal skills with the ability to engage diverse guests
Strong organizational skills and meticulous attention to detail
Proficiency with point-of-sale (POS) systems and booking software
Competency with Microsoft Office applications
Cash handling experience and accuracy with financial transactions
Ability to work independently and collaboratively as part of a team
Flexibility to work varied hours, including evenings, weekends, and peak periods
Ability to manage multiple priorities simultaneously while maintaining composure
Strong problem-solving skills and resourcefulness
**Desirable**
Experience in hospitality, leisure, food and beverage, or entertainment venues
Knowledge of or passion for the venue's specific industry or offerings
First Aid or customer service certification
Experience with guest management systems or customer relationship management (CRM) software
**Personal Attributes**
Customer-focused mindset with genuine enthusiasm for delivering exceptional service
Reliable, accountable, and professional in all interactions
Friendly, approachable, and naturally empathetic
Strong team player with collaborative spirit
Professional appearance and excellent personal grooming standards
Positive attitude and ability to remain calm under pressure
Organized and detail-oriented approach to work
Inclusive and respectful of diverse backgrounds and perspectives
Motivated to contribute to a welcoming and efficient operation

Employment type
Part-time

Work arrangement
No