Client Services Administrator

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.
That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.
Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
For our business, for clients, and for you
Client Services Administrator
Bellville
Description
To provide daily and monthly administrative support to ensure that a high standard of quality is maintained in operational processes related to servicing clients.
Job specification
People:
Ability to communicate with a variety of individuals on all levels to obtain and confirm information
Maintain high level of professionalism, competence and confidentiality
Build positive and productive client relationships
Liaise with clients’ partners, admin and finance teams
Work effectively in a team.
Processes:
Call Centre - receiving and making calls to clients, partners, brokers and administrators
CIS transactions – forward to Apex TA’s, including new business, redemptions, switches, transfers, updates
Processing rejected instructions on Graphite
Ad hoc testing on TCube, Graphite and Web portal
Daily monitoring the unreconciled items on Apex Reports and ensuring unallocated funds are followed up on.
FICA where applicable.
Liaise with partners, investors.
Investor and broker queries.
Liaise with admin and system administrators.
Ensure that all necessary information is maintained and updated in a database for easy access.
Distribute portfolio information where and to whom required.
Ad-hoc admin tasks.
Assist with risk identification.
Contribute to efficient CIS operations by monitoring and tracking the accurate and timeous processing of client transactions and requests by the Administrator.
Capitalize on opportunities to demonstrate superior customer service through the provision of courteous and efficient solutions to clients’ needs.
Ensuring the Client Support mailbox is up to date, and all emails are responded to.
Assist investors and financial advisers with unit trust and hedge fund queries.
Process and investigate investment transactions, including subscriptions, redemptions, switches and transfers
Review and verify FICA/KYC documentation
Liaise with investment platforms, intermediaries and financial advisers.
Technology:
TCube, Graphite and Citrix
Skills Required:
Knowledge
Excel skills are essential;
Basic understanding of unit trusts and investments.
Accuracy and attention to detail is critical.
Keep up to date with regulatory changes.
Skills
An ability to work accurately under pressure to meet deadlines;
An ability to take initiative and work independently;
Attention to detail
Ability to communicate effectively at various levels;
An ability to think analytically and identify and solve problems effectively
What you will get in return:
A genuinely unique opportunity to be part of an expanding large global business;
Competitive remuneration commensurate with skills and experience.
Additional information:
We are an equal opportunity employer and ensure that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependents, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.
For more information on our commitment to Corporate Social Responsibility (CSR) please https://www.apexgroup.com/corporate-social-responsibility/
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.