Sr. Credit Analyst

Responsible for performing a range of global Credit functions including customer account underwriting, timely collections of open receivables, resolving account discrepancies and billing concerns. The Sr. Credit Analyst will maintain strong relationships with customers, our customer experience team, and our sales team.
Essential Duties and Responsibilities:
Drive a standard customer and employee experience across the Credit team
Implement and drive process improvements across the order to cash team
Prepare and report on key department metrics
Assist with system upgrades/implementations
Standardize customer communications and negotiations
Provide team and new dealer training
Manage a global customer portfolio of approximately 1,000 accounts maintaining a rate of less than 5% of accounts over 60 days past due.
Research, prepare and approve credit processing to customer accounts
Release orders, place accounts on credit hold due to non-payment, process cash in advance orders
Propose bad debt write offs
Follow up on past due balances and manage cash in advance accounts
Partner with Sales and Customer Experience teams to ensure customer inquiries are answered and resolved promptly
Submit accounts with serious delinquencies to our third-party collection agencies for resolution
Manage bankruptcy filings and reporting
Support EDI/integrated receivables functionality where necessary
Review and approve/deny new credit applications based on their credit worthiness. This includes the analysis of financial statements, D&B reporting and gathering customer payment references
Manage customer credit limits based on their credit worthiness, payment trends, and risk factors
Perform credit reviews based upon credit risk factor
Research, resolve/escalate billing discrepancies.
Process monthly statements as well as interest invoices
Education and Experience:
Four-year degree in accounting, business, finance or related field preferred, but not required
Minimum 3-5 years of related experience
NACM Certification preferred
Required Skills and Abilities:
Leadership skills
Strong customer service focus to support day to day interactions with our customers and internal teams
Strong organization and critical thinking skills
Proficiency in Excel and other Microsoft Office applications
Knowledge of basic accounting principles, mathematical background
Strong written and verbal communication skills
Analytical approach to solving problems, using data to research and report
Ability to prioritize and multi-task, ability to display initiative, working independently and on a team

Employment type
Full-time

Work arrangement
Hybrid