Lockbox Extractor Specialist

Location:
4910 Tiedeman Road, Brooklyn Ohio
Hours: Monday- Friday from 7:30am-4:00pm or 8:00am-4:30pm
There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process. If a reasonable accommodation is needed, please see below on how to submit a request.
Job Summary
The Lockbox Extractor is responsible for opening, preparing, and extracting incoming customer payment mail in a high-volume lockbox environment. This role also supports exception handling by accurately keying payment or remittance data when items cannot be processed through standard automated workflows. Attention to detail, efficiency, and the ability to work in a fast-paced production setting are essential to success.
Key Responsibilities
Open and extract contents from incoming mail, including checks, remittance documents, and correspondence
Sort and batch payments and documents according to established procedures
Remove staples, paper clips, envelopes, and other obstructions to prepare items for imaging and processing
Review extracted items for completeness and accuracy
Identify and research exceptions such as missing, mismatched, damaged, or unreadable documents
Key payment and remittance data for exception items into designated systems with a high level of accuracy
Ensure keyed information aligns with source documents and meets quality standards
Escalate unresolved or non-standard exceptions per established guidelines
Meet daily production, accuracy, and quality benchmarks
Follow all security, confidentiality, and compliance requirements related to financial information
Maintain an organized work area and adhere to clean desk and mail handling policies
Collaborate with team members and leads to support workflow and operational goals
Required Qualifications
High school diploma or equivalent
Strong attention to detail and accuracy
Ability to perform repetitive tasks and data entry for extended periods
Comfort working in a fast-paced, production-driven environment
Ability to follow written and verbal instructions
Basic computer and keyboarding skills
Dependable with a strong attendance record
Preferred Qualifications
Previous experience in a lockbox, banking, mailroom, or payment processing environment
Prior data entry or exception keying experience
Experience handling checks or financial documents
Familiarity with quality metrics and production standards
Work Environment & Physical Requirements
Sitting or standing for extended periods
Repetitive hand, wrist, and keyboarding motions
Frequent handling of mail, paper documents, and envelopes
Ability to lift and move mail trays or bins as required
There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process. If a reasonable accommodation is needed, please see below on how to submit a request.
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 11/30/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
#LI-Hybrid