Pharmacy Support Analyst

What Individualized Care contributes to Cardinal Health
Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers.
The primary purpose of this position is the application to medication assistance programs on behalf of patients utilizing Atrix software to drive cost containment within a health system account. The goal is to access free medications directly from pharmaceutical manufacturers’ Patient Assistance Programs via the application process for needy indigent or low-income persons.
This is an onsite position at CHRISTUS Health Cancer Center - 131 Spring Hill Rd. Longview, TX 75605 and CHRISTUS Good Shepherd Medical Center - Longview - 700 East Marshall Avenue Longview, TX 75601.
Shift time is Monday to Friday 8:00AM-5:00PM Central Time
Responsibilities:
Recover drugs that are administered or dispensed to indigent patients without third-party prescription coverage
Build relationships with and act as liaison to physicians, patients, pharmacists and pharmaceutical companies regarding program systems and processes
Answer questions regarding the Cardinal Health policies and procedures related to the reimbursement program
Routinely visit key contacts within the health system to ensure a high level of service and assist in program participation
Maintain daily contact with patients, nurses, physicians, social services, pharmacy personnel, drug sales reps and pharmaceutical companies
Discuss medication options with physician and patient based on accessibility and availability (outpatient environment)
Answer pharmacy’s questions regarding day-to-day operational issues, product/vendor information
Manage and process applications to pharmaceutical manufacturers’ Patient Assistance Programs for recovery of drugs administered/dispensed to indigent patients without third-party coverage
Educate physicians, patients, and drug companies on the program mission, guidelines, requirements, and appropriate referral
Extensive patient education/counseling to determine eligibility for assistance
Identify and resolve rejected applications, including accessing comparable drug regimen
Refer patients who do not qualify for programs to other outside assistance. I.e. local charities
Manage drug recovery application process
Monitor and track the value of drugs recovered for billing and reporting processes
Maintain security and confidentiality of patient information
Qualifications
• Texas Pharmacy Technician license (preferred)
• 2-4 years experience preferred
• Strong communication skills
• Strong Microsoft Office skills
• Able to work independently and solve problems on behalf of Cardinal and the customer
• Must be able to prioritize work to maximize job effectiveness
• Excellent interpersonal skills
• Strong ability to work under pressure and meet deadlines
• Must be detail-oriented with strong follow-up skills
• Strong telephone presence/etiquette
• Better than average layman’s knowledge of various medications, medication classes, medical ailments, and standard treatments, preferred
• Knowledge of hospital and clinic operations, preferred
• Experience working in a high volume, dynamic (changing) environment, preferred
• Experience working with the public in a healthcare environment, preferred
• Experience with low-income/special needs public is preferred
• Experience with social programs and/or charitable organizations, preferred
What is expected of you and others at this level
Applies basic concepts, principles and technical capabilities to perform routine tasks
Works on projects of limited scope and complexity
Follows established procedures to resolve readily identifiable technical problems
Works under direct supervision and receives detailed instructions
Develops competence by performing structured work assignments
Anticipated hourly range: $27.30per hour - $35.01per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 12/21/2026*if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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