Project Manager & Scrum Master (Dynamics 365 Commerce & Finance & Operations)

Join Amicis Solutions and Help Shape the Future of Connected Commerce
Location: Remote (candidates must be in EST, CST MST, or PST time zone)
At Amicis Solutions, we believe technology should simplify operations, empower employees, and create exceptional customer experiences. We are a Microsoft-focused consulting and product company helping some of North America's most recognized retail, hospitality, aviation, and service organizations modernize their operations through Microsoft Dynamics 365, AI, data, and commerce solutions. Our team combines deep industry expertise with innovative thinking to deliver solutions that drive measurable business outcomes.
About the Role
As we continue to grow, we are seeking an experienced Project Manager & Scrum Master, Dynamics 365 Commerce & Finance & Operations (F&O) to lead complex enterprise transformation programs from strategy through delivery. This role combines project leadership, Agile coaching, business analysis, and stakeholder management to ensure successful outcomes across business, functional, technical, data, and integration workstreams. As a trusted advisor to our clients, you will work closely with executives, Product Owners, Functional Leads, and Solution Architects to drive alignment, manage risk, remove delivery obstacles, and keep teams focused on delivering measurable business value. You will also play a key role in advancing Amicis' AI-first delivery approach by leveraging Microsoft Copilot, GitHub, Azure DevOps, and emerging AI capabilities to automate project artefacts, streamline delivery processes, improve visibility, and enhance team productivity. If you are passionate about leading high-performing teams, enabling organizational transformation, and helping customers maximize their investment in Microsoft technologies, this role offers the opportunity to make a significant impact for both our clients and Amicis.
What You'll Do
Customer Transformation Leadership
Lead enterprise-scale Microsoft Dynamics 365 Commerce and Finance & Operations projects from initiation through post-go-live support.
Serve as the primary delivery leader and trusted advisor for customers throughout their transformation journey.
Align project outcomes to measurable business objectives and value realization.
Build strong relationships with customer executives, business stakeholders, and delivery teams.
Project Leadership & Delivery
Manage scope, schedule, budgets, risks, dependencies, and overall project health.
Create and maintain integrated delivery plans across business, functional, technical, and integration workstreams.
Lead project mobilization, planning, execution, testing, deployment, and hypercare activities.
Facilitate executive steering committees, governance sessions, and status reviews.
Drive successful delivery of Microsoft FastTrack and implementation milestones.
Coordinate internal teams, customer teams, and third-party partners.
Agile & Scrum Leadership
Champion Agile ways of working across customer engagements.
Act as Scrum Master and Project Manager where appropriate.
Support resource planning and team capacity management.
Facilitate sprint planning, grooming, reviews, retrospectives, and release planning activities.
Partner with Product Owners, Solution Architects, and Functional Leads to maintain healthy backlogs and delivery roadmaps.
Establish delivery metrics that improve transparency, predictability, and team performance.
Experience managing scrum teams within a story and task management system such as DevOps, GitHub, Jira, or Asana
Experience in gathering requirements, business analysis, user research and understanding of what it takes to gather the necessary insights to inform great product decisions
Coach customers and project teams on Agile and Scrum best practices.
Help evolve Amicis' Agile delivery framework and project management standards.
What You'll Bring
Required Experience
7+ years of enterprise Scrum or project management experience.
Experience delivering complex full lifecycle ERP, commerce, or digital transformation projects within a hybrid model.
Expert level knowledge on project management software such as GitHub or Jira
Strong understanding of Agile, Scrum, and traditional project delivery methodologies.
Excellent communication skills (written and verbal) and can clearly articulate your product decisions (you will be leading client engagements and stakeholder management is a core function).
Strong interpersonal skills and ability to generate client buy-in.
Proven ability to manage project budgets, forecasting, risks, and contractual commitments.
Nice-to-Haves
3+ years leading Microsoft Dynamics 365 Commerce and/or Finance & Operations implementations.
Microsoft FastTrack delivery experience.
Retail, hospitality, restaurant, aviation, or service industry experience.
Experience with Azure, Power Platform, Data & Analytics, Copilot, or AI-enabled business solutions.
Experience working with distributed remote teams.
Why Amicis?
Build Solutions That Matter
At Amicis, we don't just implement software. We help organizations reimagine how they engage customers, manage operations, and unlock growth through Microsoft technologies, commerce platforms, AI-powered solutions, and industry-specific innovation. Our work spans Dynamics 365 Commerce, Finance & Operations, Supply Chain, POS, self-service kiosks, digital experiences, data and analytics, Copilot, and AI agents.
A Culture Built Around People
We are large enough to deliver enterprise-scale programs yet small enough for every individual to make a meaningful impact.
Our culture is built on:
Trust and accountability
Collaboration over hierarchy
Continuous learning and growth
Innovation and entrepreneurial thinking
Respect, inclusion, and authenticity
Celebrating wins together
Our team members work directly with leadership, customers, and industry experts, creating opportunities to grow faster, gain broader experience, and influence the future direction of the company.
Grow Your Career
At Amicis, you won't be confined to a single career path.
You'll have opportunities to:
Lead enterprise transformation projects
Work alongside Microsoft's latest technologies and AI innovations
Gain exposure to solution architecture, consulting, product management, and business development
Expand your industry expertise across retail, hospitality, aviation, manufacturing, and services
Earn Microsoft certifications and continuous professional development
Flexibility and Work-Life Balance
We believe great work can happen anywhere.
We offer:
Fully remote work across North America
Flexible work arrangements
Comprehensive health, dental, and vision benefits
Microsoft certification sponsorship
Professional development budget
Opportunities to work with global enterprise brands
A collaborative and supportive team environment

Work arrangement
Yes