Guest Relations Executive

Company Description International Wellness Residences is a Pune-based real estate development company focused on wellness-led residences, luxury second homes, and curated lifestyle communities. The company aims to redefine modern living by creating spaces where nature, wellness, culture, and community enrich daily life for all generations. Its projects emphasize environments that foster meaningful human connections and holistic well-being, rather than relying solely on architecture and amenities. The approach integrates contemporary residential development with nature-inspired design, leisure, hospitality, cultural experiences, and lifelong learning opportunities.
Role Description This is a full-time, on-site Guest Relations Executive role based in Pune. The Guest Relations Executive will welcome residents and visitors, manage reception duties, and ensure a seamless arrival and departure experience. Responsibilities include responding to inquiries, handling phone and in-person communication, coordinating with sales, hospitality, and operations teams, and maintaining accurate guest records. The role involves addressing service requests, resolving issues promptly and professionally, supporting community events, and promoting the company’s wellness and lifestyle offerings. The Guest Relations Executive will also help maintain lobby and common area presentation standards and provide proactive, courteous assistance to enhance resident and guest satisfaction.
You will begin by supporting a premium guest and client experience: welcoming people, understanding their requirements, coordinating internally and maintaining meaningful follow-up.
As your knowledge and capabilities develop, you will gain exposure to client presentations, lead nurturing, business development and sales. Willingness to develop commercial skills is an essential part of this opportunity.
Qualifications
Candidates should possess strong Guest Relations and Customer Service skills, with a focus on creating welcoming, positive experiences.
Candidates should possess excellent Communication skills, including clear verbal and written interaction with residents, guests, and internal teams.
Candidates should possess Sales and cross-selling abilities to inform guests about residential offerings, amenities, and community experiences.
Candidates should possess Receptionist Duties capabilities, including front desk management, call handling, appointment scheduling, and visitor coordination.
Additional beneficial qualifications include prior experience in hospitality, real estate, or luxury residential communities; proficiency with basic computer and CRM tools; strong problem-solving skills; a professional and composed demeanor; and the ability to work flexible hours, including weekends or holidays as needed.
A relevant diploma or bachelor’s degree in Hospitality, Business, Communications, or a related field is preferred.
We value:
• Excellent professional English communication and strong listening skills.
• Confidence, empathy and the ability to build trust.
• Composure when handling concerns or unexpected situations.
• Professional presentation and a strong service orientation.
• Integrity, humility, discipline and respect for customers and colleagues.
• Consistent follow-through and willingness to learn.
• Interest in developing business development and sales capabilities.
• Availability to work on-site in Pune.
Previous sales experience is not mandatory.
You will have opportunities to develop skills in CRM, premium client management, presentations, lead management, consultative sales and commercial relationship building.
How to apply
Apply through LinkedIn with your updated CV. Highlight your airline or relevant service experience, current city, notice period and a short explanation of why this career transition interests you.
Bring your service experience, people skills and ambition to your next professional chapter.

Work arrangement
No