Hospital Operations & Flow Supervisor, Full -Time

SHIFT:
Rotating (United States of America)
Seeking Breakthrough Makers
Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.
CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.
A Brief Overview
This is a full-time opportunity, 40 weekly hours at the Philadelphia campus. Position supports hospital flow and clinical operations. Shifts are 50/50 Rotating in order to support needs of hospital operations. Strong and direct nursing leadership experience required.
Responsible for oversight of organizational safety and clinical operations as well as flow. This position provides leadership and direct day to day effective supervision of staff. Acts as a liaison with physicians, patients, families and staff. Schedules personnel and makes patient care recommendations and ensures effective patient throughput activities. Makes administrative decisions, provides direction and authorizes and acts in the absence of the department manager and hospital administration.
What you will do
Financial Stewardship
Executes and monitors systems to assure consistent and appropriate resource assignment and utilization.
Partners with nurse manager to identify and execute annual unit based quality improvement initiatives that result in a measurable impact on quality, cost and resource utilization.
Assures efficient and cost effective utilization of Hospital resources at the unit level for day to day operations, clinical programming and unit based education.
Maximizes IT systems to assign staff to meet fluctuations in acuity, census and staffing needs
Clinical Excellence
Provide leadership for clinical excellence, personnel management, resource management, fiscal accountability and maintenance of positive working relationships with staff, physicians, managers, patients, their families and the public.
Assures regulatory compliance i.e., environmental, financial, practice, safety, technological, compliance.
Partners with Clinical leaders to execute the action plans for measurable continuous improvement in care outcomes.
Executes unit plans to improve patient/family experience by identifying trends, and establishing systems to improve.
Ensures staff compliance to systems that promote quality, efficient and cost effective care.
Resources daily operations to ensure nursing sensitive indicator metrics are at or above the mean of comparison units.
Identifies opportunities for improvement and develops an action plan to improve patient outcomes.
Make assessment rounds of all patient care areas throughout the hospital at least once per shift. Provide support, guidance, and education for the staff and assists them as needed.
Keeps managers and directors apprised of bed capacity and barriers to patient placements, including the need to consider treat & transfer.
Promote problem identification, investigates hospital incidents, facilitate resolution and follow up and communicate as necessary, assists in documentation of incidents.
Patient Safety Expert who raises safety concerns timely and appropriately.
Collaborates with physicians and nurses to assure appropriate patient placement
Creates efficient flow of patients throughout the hospital
Assures clinically appropriate inpatient bed assignment
Reviews clinical information for scheduled and emergent patient admissions.
Expertise in clinical information systems
Professional Engagement
Manages staff performance through coaching, counseling, goal setting, anecdotal and annual appraisals.
Coordinates with other CHOP care team colleagues to support continuous and measurable improvement in systems and process, further engaging staff in their environment.
Establishes innovative staff recognition programs that acknowledge staff accomplishment at the unit/program level.
Assesses individual and team needs and deploys strategies that foster the succession plan for the team.
Aligns resources to assure comprehensive support of the Shared Governance structure; coaches and facilitates staff participation on unit/departmental councils.
Creates a unit work climate which achieves high level employment engagement as measured through department specific metrics.
Responsible for administrative decisions and appropriate escalation of issues to the DON/AOC/POL
Leads and/or participates in Nursing Department initiatives
Actively participates in the leadership of the Nursing Department
Advancing Practice
Provides opportunities to allow staff to practice at the full scope of their licensure.
Assists in developing and deploys systems that assure consistent and appropriate resources for patient management.
Sets goals with employee to support development.
Supports evidence-based practice by leading and supporting system improvements and measuring outcomes with concise metrics.
Innovation and Learning
Supports and resources evidence-based practice planning and implementation of educational program/projects.
Promotes evidence-based practice and generates research ideas.
Identifies and participates in the sharing of best practices throughout the department
Education Qualifications
Bachelor's Degree Nursing Required
Master's Degree Nursing Preferred
Experience Qualifications
At least five (5) years nursing experience with leadership responsibility. Required and
Experience as a unit leader, charge nurse or other relevant patient flow experience. Required
At least two (2) years in a pediatric setting Preferred
Skills and Abilities
Critical thinking and decisive judgment
Ability to work independently
Strong critical thinking skills
Ability to resolve issues in a positive manner
Excellent communication skills, both verbal and written
Proficient computer skills including MS Office applications and any applicable clinical software (Kronos, EPIC, Optilink)
Demonstrates the ability to facilitate change
Planning and organization/long and short term
Problem solving
Ability to influence/change agent
Conflict management
Adaptability
Takes initiative
Excellent leadership ability
Excellent judgment
Licenses and Certifications
Registered Nurse (Pennsylvania) - Pennsylvania State Licensing Board - upon hire - Required and
Basic Life Support (BLS) - issued through on organization that requires a hands-on instructor lead psychomotor skills verification (ex. American Heart Association or Red Cross). - upon hire - Required
To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.
EEO / VEVRAA Federal Contractor | Tobacco Statement
SALARY RANGE:
$107,200.00 - $142,100.00 Annually
Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.
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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.