Dock Attendant

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.
At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.
Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.
What you will have an opportunity to do:
Our Property:
Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.
Our Core Values:
We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.
Be Authentic
Practice Humility
Cultivate Teamwork
Value Time
Be Trustworthy
We offer a very competitive salary and generous benefits including:
Low-cost Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with Company Match
Commuter and Company-paid Toll Programs
Position Overview
The Dock Attendant is responsible for delivering exceptional guest service while supporting the daily operations of the South Seas Marina. This position serves as the first point of contact for marina guests, boaters, anglers, and charter captains, ensuring a safe, welcoming, and well-maintained marina environment. The Dock Attendant assists with vessel arrivals and departures, fueling operations, dock safety, marina cleanliness, and guest services while creating memorable experiences that reflect the South Seas hospitality culture.
This position requires a highly energetic, safety-conscious, and guest-focused individual who enjoys working outdoors in a fast-paced waterfront environment.
Key Responsibilities
Guest Service & Hospitality
Welcome guests, marina members, transient boaters, and charter guests with a friendly and professional demeanor.
Assist boaters with docking, securing vessels, and departure procedures.
Provide information regarding marina services, resort amenities, fishing charters, water activities, dining, and local attractions.
Deliver exceptional service by anticipating guest needs and resolving concerns promptly.
Build positive relationships with returning boaters and marina guests.
Marina Operations
Assist with daily docking and undocking of vessels.
Handle dock lines safely and efficiently.
Monitor marina slips for cleanliness, organization, and safety.
Conduct routine inspections of docks, pedestals, electrical hookups, water connections, and marina equipment.
Assist with fueling vessels while following all environmental and safety procedures.
Maintain fuel dock records and complete required documentation.
Report maintenance issues or safety hazards immediately.
Safety & Compliance
Maintain a safe dock environment for guests, vessels, and team members.
Enforce marina rules and operating procedures in a courteous and professional manner.
Respond appropriately to emergencies, severe weather, fuel spills, or other incidents following established emergency procedures.
Maintain knowledge of boating safety practices and marina operating standards.
Assist with environmental compliance and spill prevention procedures.
Marina Appearance
Maintain the cleanliness and presentation of docks, walkways, fuel dock, marina facilities, and surrounding areas.
Remove debris, clean equipment, empty trash receptacles, and ensure the marina remains guest-ready throughout the day.
Assist with maintaining dock carts, hoses, and marina equipment.
Teamwork
Work closely with Marina leadership, Recreation, Security, Engineering, and other resort departments to ensure seamless guest experiences.
Support special marina events, fishing tournaments, holiday activities, and resort programming as needed.
Assist with inventory and stocking marina supplies.
What are we looking for?
Qualifications
High school diploma or equivalent preferred.
Must have valid drivers license, motor vehicle background check will be completed.
Previous marina, boating, hospitality, recreation, or customer service experience preferred.
Basic boating knowledge strongly preferred.
Ability to safely handle dock lines and assist vessels in varying weather conditions.
Strong communication and interpersonal skills.
Ability to remain calm under pressure while maintaining excellent guest service.
CPR/First Aid certification preferred or ability to obtain upon hire.
Ability to work flexible schedules including weekends, holidays, and evenings.
Physical Requirements
Frequently work outdoors in Florida heat, humidity, sun, rain, and varying weather conditions.
Stand and walk for extended periods.
Lift and carry up to 50 pounds.
Bend, kneel, climb, reach, and work on floating docks.
Safely board and