Field Services Engineer

Company Description G3 MEDICAL SYSTEMS PRIVATE LIMITED is a healthcare technology company specializing in advanced surgical and aesthetic laser solutions. The organization is a proud manufacturer of MAKE IN INDIA – ENERGI CO2 Lasers, reflecting its focus on quality and innovation in locally produced medical devices. In addition, G3 MEDICAL SYSTEMS serves as the exclusive distributor of leading global surgical and aesthetic laser brands. The company also offers the ZO SKIN HEALTH product range, providing comprehensive solutions for clinical and cosmetic skin care. Team members join a growing organization committed to high standards, reliable technology, and strong customer partnerships.
Role Description The Field Services Engineer is a full-time, on-site role based in Hyderabad, responsible for supporting the installation, maintenance, and repair of surgical and aesthetic laser systems and related equipment. This position involves visiting customer locations to perform equipment setup, calibration, and preventive maintenance, ensuring optimal performance and safety compliance. The engineer will diagnose technical issues, execute troubleshooting procedures, and provide timely technical support to resolve equipment problems. Daily activities include documenting service work, maintaining accurate records, coordinating with internal teams for parts and escalation, and offering customer training on proper equipment use and care. The role requires consistent, professional interaction with clients to ensure high levels of customer satisfaction and long-term service relationships.
Qualifications
Strong field service skills, including on-site equipment installation, configuration, and servicing.
Proficiency in troubleshooting and technical support to identify, analyze, and resolve hardware or system issues.
Experience with preventive maintenance practices to ensure reliability and minimize equipment downtime.
Solid customer service capabilities, with the ability to communicate clearly, manage expectations, and build trust.
Diploma or bachelor’s degree in engineering (Biomedical, Electronics, Electrical, or related field).
Hands-on experience with medical devices or laser equipment is highly beneficial.
Ability to read and interpret technical manuals, schematics, and service documentation.
Willingness to travel within the region for on-site service visits and flexible to respond to urgent service calls.
Strong problem-solving skills, attention to detail, and ability to work independently as well as within a team.
Basic computer skills for service reporting and use of diagnostic tools; familiarity with safety and regulatory standards in healthcare environments.
Fresh engineering graduates /Diplomo holders B.Sc ., graduates , Biomedical, Electronics background with interest of travel , work and learning Lasers and Medical equiments are also welcome.

Work arrangement
Hybrid