Customer Order Fulfillment Planner

Responsible for ensuring that a customer sales order progresses successfully from order receipt through shipment and delivery.
Ensure customer orders are shipped on time and in full (OTIF) while proactively managing shortages, capacity constraints, and delivery risks.
We offer:
Job Description:
Order Management
Monitor open sales orders and customer commitments.
Track past-due and at-risk orders.
Prioritize critical customer orders and expedites.
Maintain promise dates and communicate changes.
Material Follow-Up
Review shortages impacting customer orders.
Coordinate with Purchasing and Sourcing on late materials.
Escalate supplier issues affecting customer deliveries.
Verify material availability before order release.
Production Coordination
Work with Master Scheduler & Production Planners.
Monitor production progress against customer requirements.
Identify bottlenecks and recovery opportunities.
Support schedule adjustments to meet customer demand.
Customer Service & Reporting
Provide order status updates.
Communicate risks and recovery plans.
Report backlog, OTIF, and past-due performance.
Participate in daily, weekly, and SIOP reviews.
KPIs
OTIF (On Time in Full)
OTD (On Time Delivery)
Backlog Aging
Past Due Orders
Expedite Requests
Required Qualifications:
Bachelor’s degree in Industrial Engineering, Supply Chain, Operations, or related.
+5 years of experience in:
Production Planning within manufacturing plants
Shop-floor execution environments
Proven hands-on experience with: Production order creation and management, Shop floor coordination, Manufacturing execution
Strong experience in SAP PP (Production Planning) (MM-only profiles will not be considered).
Strong analytical and problem-solving skills.
Experience working in capacity-constrained environments.
Advanced Excel skills.
English proficiency (written and verbal).
Tasks and Qualifications:
What We Offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Logistics and Supply Chain Careers at Dematic
Chart your path! Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you.
Logistics and Supply Chain Careers at Dematic
Chart your path! Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you.